Attention - Craig Watson, Minden NV, USA skytrak registration issues

[YonexMan]

Ok, something weird here. I've just noticed that my skytrak has now for some reason changed its registration from myself to someone named Craig Watson, from Minden, NV USA.

not sure why this has happened, but I suspect it happened after I installed the last update.

my Skygolf account says that I have no registered devices but my subscriptions that I have paid for the game improvement pack is still registered in my name.

Seth, hope you can help out with this and how to fix the problem without turning my skytrak into a brick. Being that I live in Australia, I don't want to have to send the skytrak back to the USA.

im guessing, but I wonder if the registration numbers are similar to the point where some zeros in the serial number for registration were mistaken for "O" instead?

Craig, if you are on the forum, can you PM me so we can get this sorted out.?

[YonexMan]

Bump. Just keeping this on page one in the hope that Craig Watson is on this forum and will see this.

[Thinman]

Use the chat on the skygolf site for this. The online guys can address registration issues. Just give them your SN# and email that you are registered under and tell them it stopped working and when you checked the website, your unit was missing. Don't mention the other user, it will just confuse them. Doesn't matter anyway, you just want your unit linked to your account.

be insistent

[YonexMan]

Yep, tried that and the chat support guys are useless. They said they can't do it. Spoke to three different people. Great product let down by crap support. But then, this problem just should not have happened in the first place. If I had the money, I'd go buy a second hand Flightscope and sell off the skytrak.

[YonexMan]

Went on chat. Worked out what the problem was, but they said they didn't have access to fix the problem.

I then had to email Skygolf customer support, and they gave me the email address.

what happened then? I get a bounce back of the email, saying it was undeliverable. So, back onto the online chat again and I get told that the bounce back is normal and that customer support will still get the email.

im meant to get an email from customer support once the problem is fixed. But no explanation as to why the skytrak re-registered itself back to the original owner after I upgraded to the latest version of the PC software.

that sort of thing just shouldn't happen IMHO.

[YonexMan]

Skygolf need to give more higher level access to the systems to make their online chat support work better and enable them to fix problems as quick as possible.. IMHO

[YonexMan]

Still not fixed and no contact or email sent to me. Tried the chat support again and they were no help at all. Same comment. They don't have access to the systems and they couldn't even give me an update on any sort of progress about my support call.

Seth, I've sent you a PM about this, if you could help, I would be very great full.