Nothing but problems -

[isayaboot]

We spent a good chunk of change on our simulator build. It was done by a Canadian company in Ontario. The unit itself cost about 50K all in. When it works, it's awesome. Keywords being "when it works"

TruGolf
E6
Multisport

The problem, is we have problems, non-stop. Some days it works. Some days it doesn't. Some days it reads shots. Some days nothing. Some days the ball location has changed, some days it's back.

We've been on numerous support called with TrueGolf/E6 and they walk through the calibration. We seem to get it where it needs to be and then done.

At this point, we're not sure what to do. We've spent a ton and are tempted to rip the whole thing out and buy a new system. The authorized seller/installer promoted and suggested TruGolf over say trackman and other systems for accuracy, etc.

There were issues with the install.

For example, the wrong hitting mat was used, so calibration with lighting/contrast has been an issue. Just lots of issues.

Curious if we're the only ones.
Curious if anyone has any suggestions.
Curious if we're crazy to try and start from scratch.

The multisport was a bust. Thought the kids would dig it, but it's an incredibly half-baked system for 10K.

[wbond]

Unfortunately, I don’t think many would ever say trugolf over trackman or even other systems for accuracy. If they can’t get it fixed to your liking, going with a different hardware system may be best option. You can still use all the other components, mat screen projector etc. You may also be able to transfer your E6 license to other hardware.

[mthunt]

We spent a good chunk of change on our simulator build. It was done by a Canadian company in Ontario. The unit itself cost about 50K all in. When it works, it's awesome. Keywords being "when it works"

TruGolf
E6
Multisport

The problem, is we have problems, non-stop. Some days it works. Some days it doesn't. Some days it reads shots. Some days nothing. Some days the ball location has changed, some days it's back.

We've been on numerous support called with TrueGolf/E6 and they walk through the calibration. We seem to get it where it needs to be and then done.

At this point, we're not sure what to do. We've spent a ton and are tempted to rip the whole thing out and buy a new system. The authorized seller/installer promoted and suggested TruGolf over say trackman and other systems for accuracy, etc.

There were issues with the install.

For example, the wrong hitting mat was used, so calibration with lighting/contrast has been an issue. Just lots of issues.

Curious if we're the only ones.
Curious if anyone has any suggestions.
Curious if we're crazy to try and start from scratch.

The multisport was a bust. Thought the kids would dig it, but it's an incredibly half-baked system for 10K.

It's a good system. Work with them to fix it. Something is a miss in the system. Software or hardware somewhere.

[isayaboot]

When it has worked, it has been great.

Today I spent 3 hours on a call with E6/TrueGolf. Support has been good. They are baffled. Something is def. wrong.