Has anyone that has had to work with customer support ever had an issue escalated? I have to send my Mevo + back for the second time, I want it replaced at this point, not fixed. Not sure how to get this up the flag pole a little higher.
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Their support staff seem to be pretty responsive on the Flightscope Facebook page. Maybe post something about your issues there and see if the "publicity" helps? -
Have you tried to address that you want to return it and get your money back? 6 or 7 years back i returned my Xi+ and asked for a refund, no problem since i bought it as a consumer.Comment
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I was in your exact position. Sent back 2x and wanted it replaced. I asked and they had to escalate it to management but they obliged. If you've given the ol college try to make sure your unit works and it still doesn't, they should/will give you a new unit.Comment
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I want the unit replaced with a new unit, I don’t want to return for my money back. I have 0 confidence in this unit anymore. I can understand there are lemons out there and I got one. I did hear back that it was escalated to management, hopefully I will hear good news soonComment
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