need help connecting to gsx

[richdmb]

hey everyone. so I tried to fire up the sim tonight after about 3 month hiatus. I fired up the protee interface, then gsx, then slid the slider to on, but only the status output was showing connected. I made no changes to any settings since the last time I used it. it was working without issue prior to today. I removed the gc2 from the Bluetooth device listed and re-connected it. I confirmed the input and output comm ports. i tried sliding the slider to on then off, like 20 times. everything is the same, but I can't get the "status input" to connect.

please help!!

[mayassa]

Try unplugging your BT dongle for a second, this happens to me sometimes.

[BWJones]

I have also seen windows change my com ports for some reason on occasion

[andygg1986]

Mine did the same thing last week after a Windows update. I ended up uninstalling then reinstalling my bluetooth adapter to get it to work.

[richdmb]

I will try addressing the Bluetooth adapter. Thanks for the suggestions!

[richdmb]

so, I tried removing and re-adding the Bluetooth adapter but no luck. any other suggestions?

[sherrow70]

I had a problem similar to yours and had to open a ticket up with Protee they fixed in less then 48 hours. I’m sure it had something to do with setting the correct com ports

[richdmb]

I hope that's the case, but I hadn't touched any of the settings since I initially got it up and running a year ago. everything was working fine until now. I opened a ticket now...

[mthunt]

Sometimes you need to delete the Bluetooth profile and create a new one. Happens. I don’t know why.

[orangeman]

I just had a similar issue and contacted Pro Tee. They remoted in and took care of the problem. You might want to reach out to them.

[richdmb]

So stingreye was kind enough to give me directions on reinstalling the Bluetooth and even tempted in, but no luck. I had a protee remote in session this am. Looks like my Bluetooth dongle died on me. It didn't even pick up the hc2 this morning. I was able to connect the gc2 to the Android app last night nd this morning, so I know it's not the gc2. I will get a n.a. dongle and try again tonight.

[richdmb]

so, after getting a new bluetooth adapter and multiple remote sessions by protee, no luck with that. protee said they had one other person with the same problem and a reinstall of windows solved it. so, i reinstalled windows last night. i checked the connection with putty and it looks like data is being sent. i'm just waiting on the new license keys and will try everything tonight. hopefully it works

[richdmb]

I am happy to report reinstalling windows worked and I am back up and running again!