Has Support Ever Answered Your Call?

[Snipe]

I've waited on hold with Foresight support for an hour yesterday and today, left two voicemails, sent an email, and submitted a ticket - and have yet to receive a response.

All I want to know is how to make sure my club data license is activated as their support documentation seems to be outdated:

https://help.foresightsports.com/hc/en-us/articles/360055324734?input_string=club+data+license

I've seen several threads regarding how incredibly bad their customer service is, but I'm not convinced it even exists.

Anyone?

[jasonreg]

I have always received input from email within 24 hours. I have never tried calling but I have found the support decent. I would like them to update FSX Play faster then they are but that is another story …..

[chicub15]

I called today (this morning as soon as they opened) and was on hold for 25 minutes before being connected and having my issue resolved.

[Tom Howarth]

I have always received an email response within 24 hours. I have not sat on hold waiting.

[Baller]

I've always either emailed or submitted a ticket and support has been quick. I can't say they've been able to fix the problem right away every time but they do try.

I've never tried calling. I always try to give screenshots and info for any issue I'm having so that they can understand it best and have something for me before they email me back.

For your club data...

I'm pretty sure that if you go into the menu on your Quad and it shows CLUB DATA: ON then your license is in effect and that you cannot turn it on without having it as it is all handled within the quad and the quad communicated to FS to allow this. Same with Extended Putting Data.

That make sense? I can post a pic of that menu if it helps.

[Snipe]

Thanks for the replies folks!

I was never able to get through via phone.
I got no replies to my VMs.
I received no reply to my direct email.

I did eventually reach a very helpful rep via support ticket.

He enabled club data for my unit and now it shows as you mentioned Baller "CLUB DATA: ON" rather than 27 days remaining.

[nturner103]

I've had an open ticket for about a month now. They are hit and miss on answering emails, they answer my emails less than 50% of the time. Also, I've had multiple questions or tickets and had the same "tech" 2 to 3 times. I had to send them my BLP due to many errors I was having with it right out the box(B4 error with red light, freezing, stuck on yellow light, bad wifi connection even when sitting next to router, not recognizing USB.)

[Snipe]

I've had an open ticket for about a month now. They are hit and miss on answering emails, they answer my emails less than 50% of the time. Also, I've had multiple questions or tickets and had the same "tech" 2 to 3 times. I had to send them my BLP due to many errors I was having with it right out the box(B4 error with red light, freezing, stuck on yellow light, bad wifi connection even when sitting next to router, not recognizing USB.)

Sadly, I had to go to support again as my GC Quad completely died in under a week. Wouldn't power up, wouldn't do anything - just completely bricked.

I waited on hold for 45 minutes and finally got through to someone - who again - was very friendly and helpful. That said, either they're handling a TON of volume (which is extremely frightening for the future of our devices) - or they're trying to save a few bucks on customer service.

I can understand cutting corners on service when purchases are small - things like keyboards, mice, clothing, pre-paid cell phone service, etc. etc. - but when you're talking about a very specialized, extremely expensive piece of equipment - I feel like we deserve better.

Unfortunately - I have a feeling that it's going to get worse.

When you think about the acquisition - Vista Outdoor is going to want to make some money off the acquisition. It's quite possible that the value they saw in the acquisition - was their manufacturing and supply chain expertise during a time when perhaps Foresight was having trouble meeting demand. Maybe they bring on new people / plants / components to ramp production and speed up return on investment, and quality takes a hit.

None of this is confirmed or anything beyond my wild, speculative, narrative - so take it as just that. Still - the pieces fit together pretty well.