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  • #1

    Anyone ever have this issue?

    I haven't played in a while and when I went to use my protee I got this message.

    "TEMPORARY LICENSE EXPIRED. PLEASE CONTACT CUSTOMER SUPPORT"

    I contacted protee, they gave me an new license key, I entered it. Now when I click on the interface on the desktop nothing happens. My interface has always been open at all times until my license key expired and it is usually in the bottom right corner of the screen in the windows System tray. Anyone have any suggestions?
    Tags: None
  • #2
    Try a reboot. If that fails uninstall and install the interface.
    My Courses:
    World Par 3's by mthunt
    Toronto GC (L) mthunt
    Burlington G&CC by mthunt
    Weston G&CC by mthunt
    London Hunt Club L mthunt
    Park CC Lidar mthunt
    Sunningdale GC Robinson L
    Sunningdale GC Thompson L
    Muirfield Village (liDAR) First Ever Lidar course
    Country Club of Castle Pines (liDAR)
    The Sanctuary GC ProTee L
    The National GC L mthunt
    Mississaugua GC L mthunt
    Shaughnessy G&CC L mthunt
    Markland Woods CC mthunt
    Hidden Lake Old L mthunt
    Magna GC L mthunt
    Barrie CC L mthunt
    mthunt Range

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    • #3
      Thanks mthunt. If I uninstall and reinstall all of my settings I customized will be lost correct? That took me forever to get perfect!

      Comment

      • #4
        It is also possible that the license expired. Just click Enter License Key and it will show a machine id. Send this id to our support department and they will send you a new key.

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        • #5
          I did that. When they sent me the new license key that is when I could no longer get into the interface. When I click on it nothing happens and it is not in the bottom right corner.

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          • #6
            Quickly looked up your support ticket (#4353). Our helpdesk offered you remote support on Monday to have a quick look. Why did you not accept the offer?

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            • #7
              I run an electrical business so my time is limited Monday to Friday. I can only do that on weekends. The request for remote support was sent on Saturday. And they got back to me on Monday.

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              • #8
                Our helpdesk is very proud of our response times, so I would like to make this clear. You reported the issue on Sunday. Our helpdesk responded within 3 minutes. After a couple of emails they decided to offer you remote support on Monday morning (9:27am Netherlands time).

                If you are not available for remote support, then you should indeed try to reinstall the interface. You can also try to start up without the cameras connected to see if that makes any difference.

                With ALT-E you can open the advanced settings editor. Copy/paste all this data into a new text file and save it, so your settings are backed up. You can send us this file so we can check if its ok before you uninstall.

                Uninstall the interface and install into a different folder. For example c:\interface

                This will install a clean copy with default settings. Go into the advanced editor and paste back the settings. Save and restart. Hope this helps.

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                • #9
                  Sorry that's correct it was Sunday night, I was turned around as Monday was a holiday in Canada so I confused it for Saturday.

                  Yes he responded promptly within minutes to everything I asked until I asked for the remote support. When I asked for that I did not hear back from him until the following morning when I was at work and con longer in front of a computer.

                  I can post a screen shot if you'd like to keep trying to save face and make me look like the bad guy.

                  You should maybe look into a number people can call as I spent thousands on this sim and there is no one to talk to unless it's Netherlands time.

                  I took the summer off from sim golf and when I tried to play and had buddies coming over this happened. its still not working and there is no timeframe when I can get it fixed as I'm much too busy to troubleshoot for hours on Netherlands time only.

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                  • #10
                    Not trying to make you look bad. If you need support contact the helpdesk. Our support hours are weekdays 9am - 5pm, timezone GMT+1.

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