Connection Issues

[luke22zm]

I’ve had my VX for just over a month now and it is impressive, it has a few things that need to be tweaked yet but coming from the mevo + for the price point, this thing is great. I had issues the first few days with the unit not connecting to pro tee labs, it would go in and out, work for 30 minutes or so and then disconnect. I had remote support change some settings on my computer a few times, not sure exactly what they did but had something f to do with firewall or antivirus settings. It disconnected a few more times after that and then it just stopped and had worked flawlessly….until today. My son wanted to golf with a buddy and of course, it wouldn’t connect again. I had used it for 90 minutes last night without any issue. We check a few things and I had him power cycle everything, it didn’t connect for about 30 minutes then he just restarted the computer, instead of shut it down, and it connected back up and worked fine.

Im curious if there is a broader, bigger, issue going on with the software and updates that windows is auto installing? Or antivirus and security stuff? I haven’t opened up my unit to check connections like the one person had too, and I would not do so unless instructed too. One of the big reasons I bought this was for ease of use for my 14 year old son and the little amount of time to start playing and shut things down.

Just wanted to start a thread where we can post about things that have caused us issues or things that have fixed issues. I’m running windows 11, ryzen 5800x with a ge force nvidia 3080ti, it’s more than enough to run everything smoothly.

[ProTee United]

Have you tried connecting the VX to your computer Ethernet port directly (not using the supplied USB to ethernet adapter)?

[deepakvrao]

Have you tried connecting the VX to your computer Ethernet port directly (not using the supplied USB to ethernet adapter)?

Is that a better option? I'm having connection issues too.

[ProTee United]

If you're having connection issues you should check antivirus software, firewall, any other software running in the background.

Use the supplied CAT6 cable (do not use your own network cable, unless its CAT6+ certified). Try the USB adapter and a direct ethernet port (both are fine as long as the are 1Gb network ports - the VX needs 1GBit networking).

Remove any casing and double check if the network cable is properly connected.

On startup the VX must turn on its lights for a couple of seconds and you need to hear fan noise.

If all fails, contact our support team.

[deepakvrao]

If you're having connection issues you should check antivirus software, firewall, any other software running in the background.

Use the supplied CAT6 cable (do not use your own network cable, unless its CAT6+ certified). Try the USB adapter and a direct ethernet port (both are fine as long as the are 1Gb network ports - the VX needs 1GBit networking).

Remove any casing and double check if the network cable is properly connected.

On startup the VX must turn on its lights for a couple of seconds and you need to hear fan noise.

If all fails, contact our support team.

Seems to be better now. Let's see how it is after a few days. Isn't it not safe to run a PC without antivirus and firewalls?

[LoR]

I'm having similar connection issues. I've had 2 remote sessions so far with Protee who have been great but I'm still having issues. I got through 15 holes today and then it disconnected.
Not sure what else to do. I know it's not my computer as I also have a Uneekor QED that i never have an issue with. I can leave it on all day without it ever disconnecting. So I'm hoping another remote session might find the issue.