I hate the Protee VX so far!

[gobble]

I'm sitting here after a good part of a day mounting things, running wires, hooking up computers etc. and I get within minutes of trying this thing out and I get the message:

VX CONNECTION FAILED
The following steps may help to resolve this issue:
1. Restart the VX with the red power switch on the back.
2. Double check your VX cable connections.
3. Accept the admin pop-up if prompted when connecting

The unit is clearly plugged in and running. My computer shows a device plugged into a USB 3.0 port. I'm on a fairly new gaming PC that meets all their specs and tried the (very limited) troubleshooting on the Protee website. My computer shows the gigabit to USB 3.0 adapter plugged into a USB 3.0 port in settings and goes on and off if I plug in or remove it.

You would thing the error message would give me a little more input on why the connection failed.

Anyone else have this issue?

[Olaf]

Same thing happened to mine I just received a week ago.

I don't think it is an external packaging issue as the box and interior styrofoam packaging was not damaged.

I wonder if they need some additional packaging inside the unit ( my new PC was packaged that way ) to prevent connections comming loose (though it is unclear if this is the problem with my unit)

Cannot connect to VX. Spend a total of 3 hours with 3 different tech support people, tried everything

• USB connection
• direct Ethernet port
• different ethernet cable
• update Protee labs
• downgrade Protee labs to a much earlier stable version
• downloaded all missing MS Visual C++ redistributable versions
• reset network connections
• used different computer
• pinged VX IP address (from every connection usb and eth and different PC)
• went through logs ( I wish there have a verbose mode setting for the logs)

in the end they determined it was a hardware issue, so now I am sending it back to protee and have to wait for a new unit (hopefully they don't just sent me the same unit back)

I hope this get resolved soon, as I had to remove my old protee (5 year old unit that was still working, hence me buying another protee) to make way for the new one and now I have NO sim to work with and its snowing...

I guess I'll go skiing ...

Will update if and when this gets resolved.

[Olaf]

Received the replacement today. Work fine now.

[Olaf]

Just not working with TGC 2019, won't connect. GSPro works fine though. May have to call customer support again.