Skytrak stopped working after membership expired

[wterryiv]

I have a question @Seth. My membership expired yesterday and today when I went to practice it connected to the PC gave me the membership expired and you have 14 days to renew message. I go the red dot and hit a ball and nothing shows up on the range, after 5-10 seconds the middle light starts flashing yellow and the top light goes red. I tried turning it off, restarting the PC app, tried it on my Android all the same behavior. Could use some advice.

Thanks

[penrose]

same thing happed to me - but did not get the grace period. I just went to web site, went to my profile and clicked renew I believe. I asked the chat person first for guideance. Tried 10 min later and working again.

[wterryiv]

I will try that tomorrow, but I thought even w/o the membership the range worked with basic features.

[wterryiv]

chatted with support and they said to uninstall the app and reinstall so I will give that a shot and see if it works.

[wterryiv]

ok so that didn't work, so chatted with another guy and he said the first person should have renewed with the basic package and now I need to go try it again to see if it picks up the renewed membership. Hope this helps someone else out if they have the same problem. Would be nice if it just automatically defaulted back to basic if it expires.

[johan14]

Guys,
I have same problem. Membership is active but not reading any ball.
Any help?

[SkyTrak_Seth]

wterryiv , yeah it sounds like maybe when the GIP expired it defaulted to no membership instead of the basic (which makes no sense, so I will follow up on that). Please let me know if you were able to get back up and running.

johan14 , that does not sound like the same problem. I would suggest starting a different thread so I and others can help you out better.

[wterryiv]

Happy to report that the issue is now resolved! Back to some range practice now.