Skytrak Issues in JNPG

[SHG]

I have had my Skytrak for about 3 weeks now, and I have had some major issues with playing. I've finally figured out to get an alignment stick down to help me see where skytrak is aligned, but I still get some extremely random shots playing JNPG. The Skytrak app seems to be matching up pretty good to my Flightscope X2 but JNPG I'll make a swing and I get just an extremely random shot what seems like every other hole. Could this be something with my personal unit or is this something I'm doing? I hit some shots on the range and below you'll see it's telling me the path is square and face is square, but I'm hitting a 30 yard push with a SW (flightscope has it as a slight draw). Any suggestions on how I can correct the issue or can I adjust settings within the game?

Thank you

[aeroburner]

I would call skytrak sounds hardware related

[shimonko]

Path and clubface angle in the post shot screen is for non-simulator players - that's club data that SkyTrak doesn't measure. A '-' should be shown instead, but PP tend to focus on the golf first at the expense of user interface. I can see from your ball position in your picture it has indeed landed somewhere around 30 yards wide.

The ball data in your screen shot will match what is displayed in SimConsole (carry won't be in SimConsole though), but if you're seeing strange things - first look at the data from SkyTrak coming into SimConsole (bottom half of screen) to see it's it what you expect.

[penrose]

For me JNPG and skytrak ball flight direction is accurate, I lose about 20 yards with my clubs - this is based on using TGC and e6. This is OK since I just play from the member or forward tees when in JNPG to make up for it.

[Kevin_C]

I had an issue early on with JNPG. I sent an email with phone # and Andrew called me back within 30 minutes. Couldn’t believe the quick response.

[penrose]

Kevin_C do you ever get the message discovery cannot be started - this is on the simconsole screen. I get this from time to time. I received this morning and hooked the skytrak to the PC via USB cable and perfect golf found it. P prefer to use the skytrak without the usb cable. What is Andrew email?

[Kevin_C]

info@perfectparallel.com

[teidelma]

I got Jack Nicklaus perfect golf for my Skytrak a few days ago and I'm having an issue where about 1 out of 10 putts (which will happen at some point in every round) after I putt, the skytrak red dot goes off and the skytrak appears to be "thinking or processing" but it just freezes there and never reads the putt. I'm new to the game so I don't know what to do other than quit the round and start over. It seems to be random with short and long putts and has happened over 5 times on different courses and different holes. I've never had this issue with WGT or the skytrak app. Anyone seen this? Is there a fix?

[jschalk]

I have the same thing, but it doesn't happen quite as often. I have to click "arm Skytrak" and it will work again. If that doesn't work, I stay in JNPG and turn my Skytrak manually off and on again and have to rearm everything. You can access everything you need through the pop out JNPG window. There needs to be a fix, and soon hopefully.

[golfergreg582]

I had the same problem for a bit went to discord and got a ton of help through the live help and is working great now. I reached out to skytrak and they are know help whatsoever as they have no problem taking your money and selling the software but give no support to the software in the least. look at the website for JNPG its never been updated since day one and I thought there was only a few courses and come to find out theres over 200. Skytrak needs to participate in all software they sell and give updates that are needed, I looked for any updates ever for this software and there is 0. pretty disappointed in there business practice

[Sandbar]

teidelma Try setting the ball up a bit behind the red dot(farther from the screen). My son's putts read maybe 1 out of 10. Our guess is it is the way he hits it and the fact that he uses a white putter.(he is 7 and still learning) But, we moved the ball around a bit and found placing the ball about an inch behind the red dot helped mitigate the noreads on the putts.

[Mirek_62]

If the ball does not follow the putter a ball and does not pass to the end of the skytrak unit, then the photo curtain does not start and does not record a stroke.
For proper reading, you need to put the putter through the entire track through the skytrak unit.

[Jwheels9876]

I had the same problem for a bit went to discord and got a ton of help through the live help and is working great now. I reached out to skytrak and they are know help whatsoever as they have no problem taking your money and selling the software but give no support to the software in the least. look at the website for JNPG its never been updated since day one and I thought there was only a few courses and come to find out theres over 200. Skytrak needs to participate in all software they sell and give updates that are needed, I looked for any updates ever for this software and there is 0. pretty disappointed in there business practice

There have been numerous updates for the skytrak as well as JNPG and TGC regarding some of the issues skytrak has had with those softwares. This is not the place to find updates for JNPG though, I'll leave it at that

[JJ62]

Simple fix for the JNPG laser not coming back after 'putt lockup'. Just click off and on the putter icon on the screen. It works for me 100% of the time! Once locked up - You'll see when you click on the putter icon (to tell it you're NOT putting) the laser will flash, then click it again to tell it you're putting and the laser will flash, then come on ready to go. PS - I don't fault Skytrak for this as I don't have many issues w/the unit when using the skytrak driving range. Putting has always been my biggest problem in jnpg. For a week it was putting great - then for some reason I haven't figured out - it went back to randomly pushing putts and 'locking up'.

[teidelma]

Thank you all so much for the input. I also got connected to the discord channel and there were some great suggestions and I think I solved the problem and more. Truthfully, I think the problem was that my matt was pretty beat up and when I just rotated my matt, the red dot got much more precise as opposed to diffuse on my overly used real feel golf matt. Some other suggestions if someone else has the problem are:
1) Rotate the matt
2) clean the skytrak if dusty
3) buy a dark stair carpet from home depot (soft step stair treads black grey color) and put over golf matt for putts so read is clean.
4) Aim logo at ball.
5) I haven't had problems since, but looks like you can go to that other screen and disarm and rearm skytrak.
6) I haven't tried JJ62 idea of clicking on and off the putter icon, but that would clearly be easy if it worked. I actually look forward to this happening again so I can try some of these ideas, but I haven't had the issue in a few days since cleaning skytrak and rotating my matt. Thanks so much for all your help both on this forum and on the discord channel. This is a fantastic community.