New sync issue

[Audioclyde]

New and different sync issue from a session yesterday (latest version of the app installed). I was connected in direct mode; hit a few drivers, then proceeded to hit 30-40 more iron shots (same session, just selecting different club in the Skytrak app each time I switched).

Skygolf 360 only has the first 4 driver swings; the app says 'data synced'. I reconnected the app to internet again this morning (sometimes a subsequent connection will get my unsynced data to sync and show up), but nothing other than the first 4 driver swings show up in Skygolf 360.

Only have 1 user account (and it synced the first swings), so I don't know what is going on....

[triplebogeysrbetter]

Honestly I have given up on 360. I think I’ve had one day we’re it synced up properly.

[DannyMRICS]

Mine stopped syncing on the 3 March. Waiting to hear back from Seth or SkyTrak online customer service ...

[SkyTrak_Seth]

New and different sync issue from a session yesterday (latest version of the app installed). I was connected in direct mode; hit a few drivers, then proceeded to hit 30-40 more iron shots (same session, just selecting different club in the Skytrak app each time I switched).

Skygolf 360 only has the first 4 driver swings; the app says 'data synced'. I reconnected the app to internet again this morning (sometimes a subsequent connection will get my unsynced data to sync and show up), but nothing other than the first 4 driver swings show up in Skygolf 360.

Only have 1 user account (and it synced the first swings), so I don't know what is going on....

If you open the app with internet and go to Profile, does it remain on 'Data Synced' or does it ever go to 'Sync Error'?

You can always open with internet and just let it sit for ~10 minutes, then go to Profile>ABOUT>Send Logs>Send Current Log. Make sure to include in the subject and body that you are having a sync issue.

[SkyTrak_Seth]

Mine stopped syncing on the 3 March. Waiting to hear back from Seth or SkyTrak online customer service ...

Check the post above...both apply to you also.

[DannyMRICS]

Check the post above...both apply to you also.

Thanks Seth,

It says “data synced”. I sent a log with a description a few weeks ago, and I’m waiting for a response from customer services from Tuesday. Shall I send another log? We exchanged messages in another similar thread a week or so ago.

Dan

[SkyTrak_Seth]

Can you PM your email address? I'll search for that log.

[DannyMRICS]

Seth,

I’ve sent you a few PMs. This has been going on for months with no resolution. The latest upgrade has deleted all my history again.

My GameImprove package is up for renewal soon, but I’m reluctant with my ongoing sync issues ...

Thanks, Dan.

[DannyMRICS]

Guest

Would you mind picking this up again please (I’ve PM’d you)?

Thank you,

Dan

[powermg]

Club Head MPH on Skygolf 360 is not the same as Skytrack session values

[SkyTrak_Seth]

Ah, you know what...it looks like they are still pulling the SkyTrak calculated data instead of using the SkyPro. I'll report this one. Thanks.

[Audioclyde]

mine just always says 'data synced'. Two different long sessions this weekend; not a single shot ever synced... I've let it set open connected to the 'net for as long as 5 minutes with no success, I will try it for a longer period this evening. Can't understand why it would sync the first few shots of a session but nothing after that...

[SkyTrak_Seth]

Try this...

1) Connect your device to the internet
2) Open the app and go straight to the Profile
3) It should start on data synced, but "should" change to either 'sync in progress' or 'sync error' (sometimes this takes up to 30 seconds)

If that sync indicator never changes coming from a fresh launch of the app (after 2 minutes), then go to Profile>ABOUT>Send Logs>Send Current Log. PM me that file.

[Audioclyde]

I'll try that this evening. Just looked at Skygolf, some of this weekend's session synced, but strangely enough, most don't reflect the club chosen (which I did each time I switched between clubs, as I was also changing my target green distance after each switch and off course the tracer colors changed as I chose a different club....