I just got my Skytrak 2 days ago. I followed the instructions to withhold from using it until after an initial 6-hour charge, and in fact I charged it overnight for 12 hours using the included cable and charging block plugged into a wall outlet. I turned it on the next day and after connecting to the Skytrak app on my iPad, it read only 47%. I used it for 45m or so, and once it got down to 32% I turned it off and plugged it back in for 5 hours. Light turned yellow light it should, but stayed yellow even after 5 hours. Turning it on again showed 32% still -- it didn't take any charge at all after the 5 hours. So I tried an overnight charge again last night. When I woke up today the yellow light was now flashing. And it's still at 32% after an overnight charge.
I've tried using different cables and charging blocks, and none of them will add charge to the Skytrak. I called Skytrak and they are preparing a return/exchange, saying they have seen this before with older units but not brand-new ones. I figured I'd try here to see if anyone has any ideas before I go ahead with the return/exchange.
One more thing -- if I actually use the Skytrak while keeping it plugged in, the top right of the Skytrak app on my iPad does show the charging icon, and while the 32% holds steady while plugged in and in use, it never goes up.
Any ideas?
I've tried using different cables and charging blocks, and none of them will add charge to the Skytrak. I called Skytrak and they are preparing a return/exchange, saying they have seen this before with older units but not brand-new ones. I figured I'd try here to see if anyone has any ideas before I go ahead with the return/exchange.
One more thing -- if I actually use the Skytrak while keeping it plugged in, the top right of the Skytrak app on my iPad does show the charging icon, and while the 32% holds steady while plugged in and in use, it never goes up.
Any ideas?
Comment