Horrible customer service for repairs

[HTTR]

I'm curious about others experiences with the repair process when dealing with SkyGolf for the SkyTrak, because until recently I hadn't ran into issues since I bought the device back in February 2015, I make sure to take care of my electronics and the SkyTrak was no different. I have paid yearly subscriptions and bought both TGC and TGC 2019 from SkyTrak, yet after all that, they are unable to answer any questions I have had during the repair process. My issue was the USB end inside the SkyTrak just became loose and it just stopped working and I have seen others in the forum mention that they had this issue or similar, even the rep for SkyTrak mentioned how their USB in the office has come loose due to people tripping on it, yet my usb just was loose and I didn't trip on it once. Regardless, I am now waiting close to a month and they have yet to give me an estimated return date. They charged over $200 for the repair, $25 just for shipping, so I would assume at least they will send it overnight because I know shipping that small of an item via standard business days doesn't cost anything close to $25, but its just ridiculous to know that after all the money I gave this company, the one time I had an issue they can't give a date, and refuse to send a loaner. I sent the device as soon as I got the RMA and paid the invoice as soon as they sent it. The device was sent weeks ago and it was just this past week they sent over the invoice, they waited that long just to finally open my SkyTrak shipment (I had to call and that prompted them to finally do this). I can't play at any course right now because I had major surgery that has a long recovery period so the SkyTrak was a huge thing for me especially now, it had been years I had even touched it because I was in nonstop pain due to a nerve compression issue I learned I was born with and have always had. Legit after 3 years of not using it I finally got to use it for a few months, I even paid for TGC 2019 and out of nowhere this minor issue arises, and it just seems like bad customer service that at minimum they wait 2+ weeks to open the shipment after being delivered to them and they still cannot give me any estimation on a return date.

[TheJones]

Agree that is frustrating, but many businesses are dealing with Covid issues and all that entails.

After reading the usb issues, I leave mine plugged into the skytrak & just unplug it from the USB extension now.

[HTTR]

Another day passes and no word from anyone at SkyTrak

[bubbtubbs]

One word: paragraphs.

[HTTR]

Called them today and they said they haven't gotten to it still, I don't understand how this is acceptable, am I even going to get my device back at all?

[GrecoISU]

They keep changing the backorder till date for my new order. I was just told I'm now not going to see it until maybe mid October.