SkyTrak is stuck in "Discovering" and I've tried everything?

[BigMac]

Hi Everyone,

Hoping you can all help me... So I have had my SkyTrak since Dec 2019, running off an iPad. No issues at all.

Have now switched to a gaming laptop (a new Dell G5). But I can't get my SkyTrak connected in Direct Mode as a first step to go to the Network Connection.

In Direct Mode I connect to the SkyTrak wifi but it then just keeps on"Discovering" until the SkyTrak auto switches off after about 10 minutes.

I have tried:

- Deleted the SkyTrak App from my iPad so there was no interference
- Reset my home router
- Hard resets on the SkyTrak unit
- Reinstalled the 64 bit SkyTrak download on my PC several times
- (Even tried installing the 32 bit SkyTrak download)
- Reinstalled Microsoft Visual C++ 2012 several times
- Deleted my SkyTrak cache on the PC
- Switched off all McAfee security and firewall on the PC

Really hoping someone can help me. Having been reading other forums where guys have had similar issues... but can't find a solution that works for me. Been at this for 3 nights now...

Thanks!!!

[BigMac]

Morini, that was it!!!! Thank you so much for persevering with me and for the suggestion.

So I had McAfee anti virus software installed. Previously as part of my troubleshooting I did turn off all the McAfee protection options, the firewall etc. And it did not solve the issue.

But as you said, even with everything "McAfee" shut-off something was obviously running in the background.

So tonight as you suggested as a test I uninstalled all the McAfee anti-virus software and my SkyTrak connected in Direct / Network first time....

Thanks for your help. Hopefully this topic helps someone if they ever have the same issue.

[CJ1933]

I had this same issue. The solution was uninstalling VPN software that I forgot I had. I reviewed the installed apps and when I noticed it I figured that had to be the problem.

[Butter04]

I am having the same problem. I don't have any VPN software and have already disabled all firewalls. Anyone have another solution? Thanks!

[Morini]

Could it be AV?

[ernperkins]

Another victim of unused VPN software. Uninstalled the software and direct mode worked. If you're having problems I'd suggest a careful review of all installed Windows programs.

[WmTWard]

Just replaced my HP laptop with a new HP Spectre 16 running Windows 11. Turns out it has McAfee and something called ExpressVPN.
Uninstalled both and things finally started working.

[RAB_74]

Same here, Vpn software apparently changes a network setting or blocks something that the Skytrak wifi - connections use. I've had OpenVPN client installed for a few months and in that period network mode has not worked (haven't tried direct mode but guessing same result there). Been using usb mode but uninstalled the vpn client today and tested skytrak in network mode and it connected fine again.