Issue with My Bag and disappearing clubs

[Duxbury2002]

Hi all

I have an issue with Skytrak that the technical support team, via remote can't seem to fix. (By the way, i found their support really poor. Like they are Googling for answers) I had all my clubs listed in the bag and all the stats were recorded. I brought a new set of clubs and added then to the bottom part so I could change the clubs in the bag and test the new v the old etc. But all my set disappeared from the bag and I have a load of clubs that say NULL against them. I can add a club again, put it in the bag, switch to "Bag Stats" and back to "Manage Bag" and the clubs are gone, nothing at the bottom and nothing in the bag. The odd thing is that if I add a club that I have had in the bag that is not showing, it then shows in the stats with the club data.

Anyone else have this issue, if so, how did you fix it?

Thanks
Phil

[Duxbury2002]

Any update Seth?

[SkyTrak_Seth]

Thanks again for your patience and help on the remote assist getting this one solved! Will make sure this fix is in v4.0 when it goes live.

[kdcdds]

I am having the same issue. can someone email me or text me the solution. my email is kdcdds@earthlink.net. i have been on the phone and trying to work with skytrak on and off all day with this, but no solution

[Duxbury2002]

Hi kdcdds, i have been on a few session with a developer for skytrak and they are aware of the issues following these sessions and will have it fixed with the full release of 4.0. I dont think you will get a solution until that release.
Phil

[Blitzking]

Was this ever figured out? It’s now happening to my profile and golf bag!