I purchased a new laptop (Dell Precision 5550 running Win10 Pro) and activated Skytrak (and TGC2019 on it). Had to disable TGC on the old laptop to get it running on the new one but Skytrak seems to allow me to run it on either laptop (at least the license is verified and connects on both). However, something on the new laptop seems to be mis-configured (I assume) because I can't get Skytrak to register any shots on it.
Skytrak (ver4.0.2) starts up... checks license files and connects in Network mode no problem. The I can get to the practic range, etc and the laser is visible on the mat. However, as soon as a swing at a ball on the laser... the laser disappears and never comes back. Nothing registers on the unit and it seems to be hung.
If I boot up my old laptop (Dell 5530running Win10Pro) and start Skytrak (4.0.2)... it connects, verifies license, and works fine.
I've tried updating all the windows and intel driver patches on both machines (so they match) and the problem persists on the new laptop.
Any suggestions on how to troubleshot this issue? I assume it's not the Skytrak unit that's the problem since it works on the older laptop fine.
Thanks in advance..
Skytrak (ver4.0.2) starts up... checks license files and connects in Network mode no problem. The I can get to the practic range, etc and the laser is visible on the mat. However, as soon as a swing at a ball on the laser... the laser disappears and never comes back. Nothing registers on the unit and it seems to be hung.
If I boot up my old laptop (Dell 5530running Win10Pro) and start Skytrak (4.0.2)... it connects, verifies license, and works fine.
I've tried updating all the windows and intel driver patches on both machines (so they match) and the problem persists on the new laptop.
Any suggestions on how to troubleshot this issue? I assume it's not the Skytrak unit that's the problem since it works on the older laptop fine.
Thanks in advance..
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