Total BS

[CL_87]

First time poster here. I live in Toronto suburbs and purchased the unit from SkyTrak's partner (Jancor?).

I purchased the Skytrak in November 2020 and have not yet had 1 single session last longer than 1 hr. I do not mind going through the troubleshooting process from time to time, as long as their "award winning" customer service is capable of READING AND RESPONDING TO EMAILS.

The problem.
1. On Wifi (direct, or network mode), everything appears to work just fine for an hour or so, until the middle light suddenly turns yellow, and the skytrak is nowhere to be found in my wifi menu. I then need detach the unit from the metal case, insert that pin to reset the WIFI, and go through the entire wifi setup phase.
2. When connecting via USB, the laser (and top light) constantly goes on and off at random, almost as if there is a loose connection. Even when the laser is on, the shots do not register (the laser doesn't even disappear for a short while as it would after a successful shot)
3. During the narrow window when this thing does work, my drives pull to the left which does not make a whole lot of sense since I am still hitting a fade on the course and at the range

The bigger problem
Cley, from SkyHawke (the customer tech support), disappears for days on end and does not bother reading and responding to my emails, nor does he bother delegating this to a customer service rep who will help me out. I have sent numerous pics and videos, thoroughly explained the problem, yet nothing despite several follow ups. I have cc'd Emma from jancor and cc-retailsupport from SkyHawke, but neither has bothered to write me back either. I will happily forward the entire email chain to head office or a more senior person (if there even is one?) to show them how juvenile this support team has been.

This is by far the worst 8k I have ever splurged, or likely will ever splurge in my life.

As you can all tell, I now have to resort to complaining on a public forum to try and get help for this. If anyone has any suggestions on who I should be contacting, let me know.

[jhp016s]

Wow. Sounds like you got a lemon for a unit. Skytraks really cost $8k now? I am a uneekor owner so can’t help with your specifics. Hopefully someone will chime in here to help you out.

[wbond]

1- Are you using only the 2.4 band of your wifi router for the skytrak? You should rename that band to something simple like “golf” and only allow the skytrak to connect to that. 2- sounds like the common issue of static. This can be confirmed if you take it out of the case and this goes away. Some have put a dryer sheet underneath the case, others use a ground wire attached to the case. 3-you do not swing the same way you do outside especially at the beginning. Take the skytrak to a range, use a couple good balls, laser a target and confirm distance and shape, almost always user issue, not the skytrak.

[jpotas]

Was the unit itself $8K. That's crazy, I think they are just over $2K US dollars.

Most of it sounds like a set up issue though. Lots info here on that subject.

Good luck!

[Scoop]

After you reset it, just use direct mode. Don't even go into the network mode part. Network mode is the only thing that would make the middle light turn yellow and drop like you're describing.

[CL_87]

Wow. Sounds like you got a lemon for a unit. Skytraks really cost $8k now? I am a uneekor owner so can’t help with your specifics. Hopefully someone will chime in here to help you out.

My bad. My total setup's cost to-date is 8k (short-throw projector, impact screen/enclosure, RealFeel turf mat, gaming computer). The SkyTrak alone was $3,800 canadian dollar tax-in (we pay 13% value-added tax)

[CL_87]

Was the unit itself $8K. That's crazy, I think they are just over $2K US dollars.

Most of it sounds like a set up issue though. Lots info here on that subject.

Good luck!

Thanks for the info and hopefully it is a set-up issue indeed and not a faulty unit. I still have not gotten a reply from customer service and I can only imagine how brutal it would be to if I were to co-ordinate the whole send-in for repair.

I would have paid $3800 tax-in, so approx 3400 pre-tax in canadian dollars. They have come down since then by $500.

[CL_87]

After you reset it, just use direct mode. Don't even go into the network mode part. Network mode is the only thing that would make the middle light turn yellow and drop like you're describing.

Thanks for the info. Will using direct mode affect using TGC online?

[Morini]

Not if you have wired PC or use two wifi adapters. Direct mode is the most reliable connection method overall.

[Scoop]

Yep, USB wifi adapter will solve the TGC problem. You can get one for about $20 and never have to worry about network mode again. You can still use TGC either way, you'll just be in "offline" mode if you don't have a USB wifi adapter (assuming you don't already have a way to connect to both), you just wont get all the user created courses. You can still just test it out for a round or 2 before making a decision though.

[CL_87]

1- Are you using only the 2.4 band of your wifi router for the skytrak? You should rename that band to something simple like “golf” and only allow the skytrak to connect to that. 2- sounds like the common issue of static. This can be confirmed if you take it out of the case and this goes away. Some have put a dryer sheet underneath the case, others use a ground wire attached to the case. 3-you do not swing the same way you do outside especially at the beginning. Take the skytrak to a range, use a couple good balls, laser a target and confirm distance and shape, almost always user issue, not the skytrak.

Thanks a ton for the info.

1. I am a total noob and I apologize ahead of time, but how would I check the band being used? Is there a guide somewhere you can link me to?
2. Good idea. Very surprised Skytrak wouldnt have that as part of their troubleshooting guide.
3. I figured that was a problem however my irons are pretty spot-on especially for non-mis hits. This lead to me believe it was either the driver or the tee. However, your suggestion of going to the range should be done first

[wbond]

Google how to rename your wifi, you will need model and make. Once in there you will see where to name each band. Make sure the 2.4 is different than the 5.0 and make sure it’s a simple name with no special characters

[Morini]

take the skytrak to a range, use a couple good balls, laser a target and confirm distance and shape, almost always user issue, not the skytrak.

In fact, can you point me to a single case where it was proven that skytrak was inaccurate when hitting outside or against a high end sim? (the high ball speed mid iron spin halving issue excepted).

[wbond]

Yes there was a case posted on here a couple years ago or so where the person was actually getting longer reads and skytrak confirmed a hardware issue and either repaired or replaced it, can’t remember which.

In fact, can you point me to a single case where it was proven that skytrak was inaccurate when hitting outside or against a high end sim? (the high ball speed mid iron spin halving issue excepted).

[Morini]

Yes, I actually remember that one. Assuming he was honest (no reason not to believe him), that is the only one I can think of. He tested against TM4 I believe. I don't think he over posted a followup though.

[SkyTrak_Seth]

Really sorry to read that you are having these issues. I agree with the above, it sounds like maybe your PC is hopping over to a 5 GHz network in the background? When your middle light goes yellow, it means it is still connected to your 2.4 GHz network, so the unit is still in network mode. The only thing that really makes sense is that the PC is jumping to a different network. The suggested USB Wi-Fi adapter will certainly help this and allow you to connect dedicated to the unit in direct mode, so it won't matter what network your PC is connected to.

Finally, regarding the shots going left, you said that you are seeing it pull to the left in the app, but you hit fades on the course and range. It's hard to tell what's going on because the first would be referencing side angle (which could be an alignment issue) and the second dealing with side spin (which could be the result of hitting off a mat)