I have never had a good experience renewing, but the last two years have been hell. I am very experienced with Skytrak, and know the ins and outs, but my frustration level with renewing etc is at an all time high.
I know that the GIP needs to be applied & activated etc but I can't even get to that stage.
But right now I cannot log into Skygolf. I vaguely recall the same issue last year, but can't remember how I resolved it. I believe this nightmare started when multiple accounts were allowed. I had my daughter create one and for whatever reason, she put a "<" sign in her log in name. I am not sure, but believe this innocuous little act of individuality has caused this renewal nightmare.
Her log-in became the primary account. And Skytrak range accepted it, but I was unable to log into the app. After some serious troubleshooting I finally realized that the app doesn't like the character (even though it allowed it) so I had to replace the "<" with its HTML equivalent which is "<". This gets me into the app. Pain in the ass, but works.
But I cannot for the life of me log into the skygolf website. I can do a password reset, and it emails me the password link where I can see the account name with the "<" in it. So I reset the password, but it doesn't work. I try again and again, but no luck. I waited until the next day in case it needed some time. No luck.
I went into the Skytrak range app, and changed the log-in name to remove the "<". Still no luck. When I reset, I see the account name that I changed it to beside my name, but beside "user name" it still has the "<" sign.
So I google it, and it seems everyone uses the chat function to resolve issues. But I can't because I can't log-in. So I try the text messaging function ... but only regular business hours central time.
Is there anything else I can do? I am about to toss my skytrak out the window. Was hoping to play along with the Masters, and have been at this for several days.
edit: Found the chat window. I don't need to be logged in. Let's see what they can do for me.
edit #2: Total nightmare. Explained issue to "Domenic" who just tried a reset, then he gave up and sent me to "Morris" who took control of my computer and gave up right away and told me email Skytrak commercial something, but closed the chat before I could write it down. Had to start a new chat with "Sean" who of course made me start at the beginning. Here is what he wrote: "Please contact the next level support. They are better option to help you. Please contact our Canada support in the below number. 866-759-4653 8am-5pm EST (M-F)"
I know that the GIP needs to be applied & activated etc but I can't even get to that stage.
But right now I cannot log into Skygolf. I vaguely recall the same issue last year, but can't remember how I resolved it. I believe this nightmare started when multiple accounts were allowed. I had my daughter create one and for whatever reason, she put a "<" sign in her log in name. I am not sure, but believe this innocuous little act of individuality has caused this renewal nightmare.
Her log-in became the primary account. And Skytrak range accepted it, but I was unable to log into the app. After some serious troubleshooting I finally realized that the app doesn't like the character (even though it allowed it) so I had to replace the "<" with its HTML equivalent which is "<". This gets me into the app. Pain in the ass, but works.
But I cannot for the life of me log into the skygolf website. I can do a password reset, and it emails me the password link where I can see the account name with the "<" in it. So I reset the password, but it doesn't work. I try again and again, but no luck. I waited until the next day in case it needed some time. No luck.
I went into the Skytrak range app, and changed the log-in name to remove the "<". Still no luck. When I reset, I see the account name that I changed it to beside my name, but beside "user name" it still has the "<" sign.
So I google it, and it seems everyone uses the chat function to resolve issues. But I can't because I can't log-in. So I try the text messaging function ... but only regular business hours central time.
Is there anything else I can do? I am about to toss my skytrak out the window. Was hoping to play along with the Masters, and have been at this for several days.
edit: Found the chat window. I don't need to be logged in. Let's see what they can do for me.
edit #2: Total nightmare. Explained issue to "Domenic" who just tried a reset, then he gave up and sent me to "Morris" who took control of my computer and gave up right away and told me email Skytrak commercial something, but closed the chat before I could write it down. Had to start a new chat with "Sean" who of course made me start at the beginning. Here is what he wrote: "Please contact the next level support. They are better option to help you. Please contact our Canada support in the below number. 866-759-4653 8am-5pm EST (M-F)"