Skytrak help

[mickwoo]

HI
I recently updated my skytrak since then i have not been able to connect to ios or laptop
There is no wifi showing in direct mode and nothing in wired mode.
I have uninstalled apps on both devices and reinstalled but nothing, Ive contacted support they said do hard reset which ive done but still nothing
On the unit top light is red middle light yellow flashing bottom light solid green then goes red red green and starts again
Any help would be great the unit was working perfectly before upgrade
Thanks
Mick

[nbar]

Try allowing the Skytrak app through windows defender. It must be blocking the wifi.

[mickwoo]

Hi
Thanks for info
Turned all vpn,firewalls off still no joy
Need to return unit
Very odd as worked fine until upgrade
Thanks

[SkyTrak_Jordan]

Make sure all of your antivirus or VPN software is turned off before launching the SkyTrak app.

[mickwoo]

Hi
All firewall vpn and anti virus turned off
still no joy since upgrade
Thanks

[SkyTrak_Jordan]

You can reset your SkyTrak device by going to your profile on the home screen and selecting "About." From there, the reset option is located beside the serial number. Next, try clearing the SkyTrak cache and doing a fresh installation of version 5.0. To clear the cache, Go to C:\USERS\[Current User]\App Data\Local Low\ and delete the SkyTrak folder in there.

[mickwoo]

Thanks
I’ve been advised to return unit
thanks

[nbar]

The best way is to allow it through Windows defender. I'm not going to leave my PC unprotected while online.