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I don't know if anyone has come across this, however when I turn in the Skytrak only the top light is on and it's red. I plug in the sub and nothing lights up. Typically if the battery is drained it will light yellow however nothing lights up?? Please help!
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Have you tried the hard reset on the bottom. You need a toothpick or thin paperclip to get to it. -
Tried it and nothing. Bottom two lights seem to be out. Given the warranty discussion I'm a bit worried as I just got it as a gift a couple months back.Comment
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Spent some time through chat and on the phone with skygolf and they identified it as a hardware issue. They said that would be processed as an RMA however due to the fact I'm in Canada I would need to go through the distributor. I was then transferred to the distributor and they will send me a prepaid label. Here's where I get nervous - the distributor said that they haven't really done these before and I will be the first.
I need to send my device to the distributor who will In turn send it to Skytrak. Skytrak has 7-10 days to either replace it or repair it and send it to the distributor and back to me. That's an insanely stupid process for an expensive Device that's under warranty that you want to charge a SUBSCRIPTION. If I'm out of pocket for 3-5 weeks will I be credited for that time I can't use a warrantied device?
I get the business model and I think it's brilliant however if your supporting processes can't support the subscription model the consumer backlash will be substantial (especially for a device under warranty). The console model (Xbox,ps4) which promote the subscription model send you a device right away and you pack the defective device and send it back as long as it's under warranty. Something to consider while I waste 5 weeks Of my indoor golf season.Comment
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I have to say I have absolutely never seen this before. It doesn't even make sense. I'm glad they finally got you sorted, even though I agree, it's not an ideal situation. I'll follow up with support on this.Comment
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Just shipped it today so we'll start the stopwatch to see how long it takes.Comment
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Shipping to Quebec and then it's shipped to the states. Skygolf will take 7-10 days to assess then either repair or ship a new one to Quebec and then they ship it to me. Who knows how long it will sit in customs on both sides of the border.
I asked the distributor in Quebec why they don't have any extras considering its under warranty and they basically said this the process skygolf wanted. Considering I am a operations consultant, based on what I have seen, for a niche market product skygolf is operating under practices that are archaic. I would expect companies in today's age especially in the golf industry with an ever shrinking audience to have customer satisfaction related to RMA as a key directive and differentiator. The gentlemen I spoke to in support was very helpful and the distributor was great as well. The process itself is flawed with many points of failure resulting in unnecessary customer satisfaction issues.Last edited by Moz; 10-23-2015, 02:15 AM.Comment
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I didn't press them on it. The rep said they have to go through the distributor. I'm guessing it's because of the distribution agreement they have. Shipped back via expedited canada post. I'm hoping its relatively quick as I've been using it daily.Comment
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Quick update - Skytrak finally arrived at the RMA facility yesterday after being routed through Montreal with a total of 12 days on the road (shipped Oct 22) Seth is going to try to expedite the support side (typically 7-10 days is how long it takes). Hoping It doesn't take another 12 days to get back to me as that would be far from ideal.Comment
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Gotta say that the Skytrak customer service came through. Looks like it was shipped out today with a turnaround of 2 days! Hopefully it breezes through shipping.Comment
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