Help Please

[heisman32]

Not sure who I need help from, Skytrak or Protee but ran into a problem that I can't figure out. Tonight was the first night I had the chance to test out TGC with Skytrak. The round would start of great, however as soon as I would get around the green on hole #1 or #2 it was like the Skytrak would misread and freeze up. I would have to restart the Skytrak and relaunch the Skytrak integration app to get it to reconnect. I tried this on multiple occasions and the Skytrak integration app would always say "Box disconnected". I could not reconnect without restarting the Skytrak. I tried it in both Network mode as well as with USB connection and results were the same. I did try the Skytrak App and was able to hit several shots, however when trying to hit short pitches/chips (within 30 yards) would get the same "freezing" of the Skytrak. The results were variable as at one point I was able to chip 10-15 shots within 10 yards without difficulty, however after that almost every other chip/pitch within 30 yards would cause it to freeze. I am perplexed and don't know where to go from here. Any help would be much appreciated.

I will say, a few friends and I played hole #1 and #2 on several courses trying to get it to work, and while it was working it was a blast. If I can get this bug figured out I may just end up divorced as I may spend all my time in the Sim Room!!!

[ProTee United]

First of all I recommend to setup and test everything in the SkyTrak PC app. The freeze is probably related to the computer losing the connection with the SkyTrak.
Get a new USB just to rule this part out. Maybe SkyTrak_Seth has a couple more tips.

[heisman32]

I will try a different USB cable tonight hopefully and see if that fixes the problem.

[SkyTrak_Seth]

That's weird. When you say "freeze", do you mean the top light goes red when you hit the shot and just stays that way? Have you tried this in the new v2.2 software just released last night? If you can reproduce it, please immediately exit practice, go to Profile>ABOUT>send logs>send current log. That will highlight the log in a folder - just attach that to an email with a description of the problem and send to logs@skytrakgolf.com.

[heisman32]

Well, two different things would happen when it would "freeze". Either the top light would turn red like it was processing the shot, however would never go back to green and the laser would never come back on; or the lights would all go back to green but the laser would not come back on and would not register and shots.

I have not updated to the v2.2 software yet but will try to do so tonight to see if that fixes the problem. If it continues I will try sending in a log, however it only happened infrequently with the Skytrak app but happened pretty much every time with TGC by the end of either hole #1 or #2. Is there a way to send a log if it occurs while playing TGC?

Thanks for your help!

[ProTee United]

In TGC you can switch clubs. Press Z or X. This will send a command to the SkyTrak that will re-arm the system. Give it a try.

[heisman32]

Will do, thanks!

[Smudge_si]

Hi guys , SkyTrak_Seth ProTee United trying to install TGC have a decent internet connection, How long should the install take be stuck at what looks like about 97% finished with the green bar for about 4 hrs now is that not looking good should I power off and try it again ?? Any ideas greatly received .... I'm desperate to play

[ProTee United]

Retry because we just tested a download here from Amsterdam (files are hosted on US servers) and it took us 2 minutes to download 1.7Gb.

[Ironstrokes]

Hi guys , Guest Guest trying to install TGC have a decent internet connection, How long should the install take be stuck at what looks like about 97% finished with the green bar for about 4 hrs now is that not looking good should I power off and try it again ?? Any ideas greatly received .... I'm desperate to play

If you haven't figured it out yet then yea I would definitely try it over again. It only took like 5 or 10 minutes to download for me, something sounds like it got stuck for you there

[heisman32]

I was able to play TGC today and was able to make it through 18! It did freeze twice, but was able to hit Z and rearm Skytrak. Thanks again for the help!