Is Skytrak down?

[Shardak]

I am currently unable to use my skytrak. I was able to get connected in TGC, but the red light went off on the first tee. Could not reconnect.

Then I tried Skytrak range app...cannot keep a connection. "Checking License Files" sometimes completes, red laser comes on until I click "Practice"..then laser goes off and I cannot reconnect.

I am trying to test on another computer with the skytrak range, but I cannot download the skytrak app from the Skytrak website. Download gets to exactly 22MB out of 54MB and then dies. I have tried downloading on multiple computers (but using same internet connection).

I am not sure if these issues are with my connectivity or with Skytrak..but I have not seen any other issues with other internet sites or services from my house today..

It could be me...but its wierd I cannot download the skytrak software.

[Shardak]

Working now. Sun spots...

[GmanJeff]

This kind of things happens to me from time to time, too - quite frustrating. Seems like the program can't phone home for some reason, so the license check fails despite Internet connectivity being present.

[Shardak]

This same thing happened again this morning. TGC interface connects, get to first tee, laser turns off, TGC interface disconnects, cannot reconnect.

I made a change that seemed to fix the problem. Instead of allowing Sktrak to obtain a new IP address using DHCP, I instead assigned it a permanent IP address in my router. After doing that, i was able to connect and had no issues. No idea why this would make any difference, but it has worked with no disconnects since I made this change.

[SkyTrak_Seth]

That's really good info. Let me look into that. I assume then you are always using SkyTrak in network mode?

Also just FYI, the license files are stored on the unit itself (and only updated if needed via the server), so the program shouldn't need any access to internet in order to read them. Do you actually get an error that the license check has failed?

[Shardak]

That's really good info. Let me look into that. I assume then you are always using SkyTrak in network mode?

Also just FYI, the license files are stored on the unit itself (and only updated if needed via the server), so the program shouldn't need any access to internet in order to read them. Do you actually get an error that the license check has failed?

Yes I always use it in network mode.

No I dont get an error about the license files..that seems to complete OK. It appears to connect fine the first time, I get the "Connected' message. Then as soon as I am about hit my first shot, it loses connection. In the Skytrak app, it shows "Checking license files" again, and may or may not connect (with green "connected" text). But even if it does connect, i cant hit a shot. Laser turns off and skytrak app shows "verify connection" or something similar.

What led me to manually assign an IP is that I ran a packet sniffer (wireshark) on my network and found that skytrak was given the x.x.x.108 IP address via DHCP. I found TCP errors saying that .108 was in use on multiple devices. Not sure if that is caused by me resetting Skytrak over and over. But the instant I manually assigned skytrak a .199 address, it connected and has not yet had any problems. Every other device on my network is set to use DHCP and no other device was currently assigned .108.

I just tested this again and its still working fine with the hard coded .199 address.


If anyone else is having a similar issue, try reserving an IP for skytrak. Its different on each router, but you first have to find your skytraks MAC address (router should have a DHCP client table where you can find it). Load the client table with skytrak off, then turn skytrak on, and as soon as its yellow light goes solid, refresh the DHCP client table. The new entry will be your skytrak. Then assign that MAC address a permanent IP in your LAN. Here are some screenshots of that looks in my router (Archer C7)

[SkyTrak_Seth]

Awesome work!!!!! (and sorry, the license file thing was for @GmanJeff)

[GmanJeff]

That's really good info. Let me look into that. I assume then you are always using SkyTrak in network mode?

Also just FYI, the license files are stored on the unit itself (and only updated if needed via the server), so the program shouldn't need any access to internet in order to read them. Do you actually get an error that the license check has failed?

The message is a dialog small box which says that a 30-day free trial has expired, which I interpreted as meaning the license/subscription was not being acknowledged somewhere. The unit shows that it is connected to my Windows laptop, but the laser don't won't appear and the app won't open far enough to actually allow range access - the choice of challenges or practice is on the screen, but neither can be selected, even though "connected" appears. I end up switching from USB to wi-fi and back again, open and close the app repeatedly, turn the unit off and on, and it eventually behaves normally and the red dot appears. I probably need to record the exact sequence of actions which eventually results in connectivity... Sometimes I open the app before turning on the unit, sometimes I turn the unit on first, and it usually doesn't seem to matter - everything connects and starts up correctly. Ditto with USB vs. wi-fi,- sometimes the unit is connected one way, sometimes the other, and either way usually works fine.

[ernie18]

unit said my 30 day trial is over. lol i have the prem package. just bought pg last night want to play!

[ernie18]

device ESN does not match our records. wtf is that.

[Ironstrokes]

device ESN does not match our records. wtf is that.

Never saw that one, I would talk to online customer support, they were pretty quick at linking everything up where it needed to be when I had an issue with the gip

[ernie18]

i did/ am talking now. so bizarre.