Licensing Issue?

[s0tiger]

Hi all,

I just got my Skytrak on Friday evening and love it so far, but I am unable to access features that I paid for. I bought the Game Improvement Package and a one year subscription to E6. In the PC version of the Skytrak app I can only access the basic practice mode, so no challenges or game improvement - it tells me I have to upgrade my plan. E6 installed, recognized the dongle and showed that I had access to everything I was supposed to, but when I connect my Skytrak I get a message saying I am not authorized to run the software on my hardware and that I need to contact the hardware vendor.

All computer hardware exceeds requirements. I verified that my account page shows the registered device and the GIP and E6 memberships, uninstalled and reinstalled everything with no change. I have been chatting with Skytrak customer service reps online since their phone support is closed for the weekend, but have gotten nowhere. They said everything looked right and when I told them that I think that the problem is that my Skytrak hardware isn't recognizing the activated GIP, causing the licensing issues with both the Skytrak and E6 programs, they said they would have to put in a higher level trouble ticket and it would be a couple of business days.

I figured I would check here to see if I am missing something simple so that I can really test this thing out.

Thanks.

[GmanJeff]

I have sometimes had a "30-day free trial expired" message occur pop up when trying to initiate a session through the USB connection, which seems to be a communication issue between the device and the computer which appears to result in a failed license check protocol. If you're using the USB connection, maybe try plugging in to different port on your computer or try using the wi-fi connection instead? On my laptop, one USB port works with the ST but the otherwise fully functional other one doesn't.

[s0tiger]

Thanks for the idea, I had been using the USB to connect. Unfortunately I have the same issues over wi-fi or with different ports.

[penrose]

I had the same issue when I first received and setup skytrak. I had to call customer support and they resynced my account info. If you get a rep that wants to reset your skytrak or change your password on your account - hang up or ask for a different rep. Hope you get it working.

May I ask whey you went with e6 vs the other choices?

[s0tiger]

Thanks for the info, glad to know I wasn't doing something wrong. Sounds like if should be a quick fix tomorrow.

I went with E6 because I am going to be taking it overseas where internet is going to be poor at best and I preferred a bit of a lesser experience over limited to no experience. I plan on reassessing in a year, but I would have gone with TGC if I didn't need the offline capability.

[SkyTrak_Seth]

I think there are 2 potential issues here:

1) Your GIP + E6 has not been activated. You should have received an email when you purchased to activate that package. What that does is ties the subscription to your device.

2) Now that your unit has been connected in the app, the app knows that every time you launch it (and it has an internet connection) it goes online to search to see if any changes have been made to the subscription for that unit. If so, then it pulls that data down and writes it to the unit. So basically, open and the app and the let the data sync (connected to internet) to make sure it pulls down your subscription info, after about 20-30 seconds, then connect the unit in any mode and it should be fine.

Please let me know if you still have any problems.

[s0tiger]

Thanks for following up. Customer service fixed it yesterday - said it was a disconnect on their end that they were able to fix in about 15 minutes. So far I am loving this thing.