Skytrak customer service

[colinjm18]

SkyTrak_Seth thought I'd make a post praising your customer service as my unit developed a fault (wouldn't connect via USB,direct or network mode and it also wouldn't factory reset)on 28/12/16. I received a new skytrak unit today 3/1/17 which was 6 days and included a weekend and bank holiday. Thank you very much.
Time to play some golf

[penrose]

glad to see this since we may be in the same boat some day.

[Jwheels9876]

Mine is in for service, they received it the 28th, I hope my turnaround is just as quick, I am dying to play some golf!!

[snoozeulooz]

I am very happy to report that I also received excellent customer service from Sky Caddie regarding the return of a faulty unit.
I had a working replacement in my hands within 3 working days.

[Jwheels9876]

Quick question for you guys, did your SkyTrak just show up at your house or did you receive a shipping notification before hand?

[colinjm18]

Mine just showed up, no notification but I did get a email a few days prior with a change of serial number

[snoozeulooz]

I had a shipping notification, not sure where you are based but I am in the UK and dealt with the UK service center.

[colinjm18]

I'm in the uk to

[SkyTrak_Seth]

Guys, thanks for the kind words. I think the SkyGolf customer support team has improved leaps and bounds with SkyTrak since its launch. They are all good, hard-working folks who really care about the customer.