TGC won't load course - help please if possible

[4 Degrees Flat]

So I've been a TGC user pretty much from day 1. I know how to use the software no problem. I was hitting some balls on one of the Protee ranges. After warming up and ready to play, I tried to load a course to play. I couldn't get any courses to load... and this was just after loading one of the Protee ranges no problem.

I tried restarting TGC, restarting my computer, going offline on TGC and back to online, tried restarting the server on TGC. Tried restarting my computer and router. I even ran the software tool to see if my computer was communicating with the TGC server. All works. Yet after clicking "play round", and the course list shows up, when I click on a course or hit enter... I get nothing.

Any ideas before I submit a help ticket?

[gene438]

This has been happening to me a lot. I click on the course and get the error message and do I want to retry. I sometimes have to hit "retry" 3 or 4 times then it loads......not sure what is going on.

[Bubba22]

I wonder if the servers were being updated?

[4 Degrees Flat]

I wonder if the servers were being updated?

Maybe. Tried again this morning and it works. Happens occasionally to me that I have to click the course a few times before anything happens.

I don't get any error message or anything... nothing happens. I can click the course name 10 times and nothing. But if works now so hopefully that's what it was.

[mthunt]

It's an internet issue. It could be their server or course downloads. When you click the course name it can take a bit for the bigger courses.

[BadEddieKit]

I have noticed this happening alot lately too. Has got to be something with the server. Most times after waiting for a few minutes, and when it still doesn't load, i will restart TGC. Seems to help sometimes, although it could just be a coincidence too.

[Llamma]

Heres hoping they are upgrading them for TGC2

[ProTee United]

BadEddieKit Internet/network related. Connection might time out. Use this tool to measure speed and jitter from sim pc to TGC server:

http://symftp.net/download/tcping.exe

[Sandbar]

ProTee United what would be acceptable numbers on the ping and jitter test(sorry not an IT guy and I don't even know what jitter is)? I am having issues connecting. I keep getting a popup when i try to go online saying only offline courses available. It also appears my historical data is no longer there...ie it doesn't recognize me. This only happened after I installed the R-motion version of TGC. I do have the full license for skytrak. So trying to narrow down the culprit

[Sandbar]

ProTee United I have been using the ST+Rmotion interface without an issue for about a week. However, I think the problem occurred last night(probaly user error and a self inflicted wound) when I wanted to give the R-motion app a whirl without the skytrak to try to work on the alignment issue with the dongle I was having. I went in the Rmotion app and clicked the get license. It then said I was good to go. After I did that I decided not to go that route and decided I wanted to play a round with the skytrak being the determinate of the flight data. So I went into the ST+Rmotion interace and that is when I got the error it wouldn't connect. I went to look at the license tab within that ST+Rmotion interface and it is blank as was the username and PW. I updated the username and PW. The machine ID is there. I tried clicking in the license area thinking I just needed to reenter it, but it won't let me click in the box to enter it. The only option I have is click deregister license(I don't have it in front of me at the moment. Going off memory, but it is the button below the license box). I am not sure what would happen if I deregister. I don't want to mess up the license I have so I didn't follow through with that since i wasn't sure if there were any downstream impacts. Should I deregister the license and see if I can reenter my full license or just reinstall the ST+Rmotion system and go from there?

[ProTee United]

Deactivate the license (deactivate button) in the TGC for SkyTrak interface and activate the license key again.

[Sandbar]

ProTee United that did the trick. Thank you much for the quick help. You guys rock.