2.5.4 released

[frackh]

• Improved device connection flow including feature to scan for available networks in order to simplify network mode connection process.
• Includes firmware update to 1.55 which enables network scan and eliminates possible laser drop during alignment mode.
• Significantly increased speed of data sync.
• Improved reading of license files and battery percentage.
• Small bug fixes related to units of measurement.
• Miscellaneous bug fixes.

[SkyTrak_Seth]

So USB and PC? Any on non-usb PC or iPad?

[Lgnir]

I just recently switched from a USB connection to a Network connection. I have noticed that missed shots have gone way down, but then again, when SkyTrak missed shots in the past, I know that I either hit it really fat, or topped it.

[jrz]

I'm using a wifi connection and have seen more no-reads since the update.

[pwade3]

Yes, I have non reads with PC wifi.

[SkyTrak_Seth]

So just FYI, I uninstalled and reinstalled v2.5.4 fresh form the website and all of my data came down (and there's a lot of it!). It may be worth uninstalling (or deleting on iPad) and start from scratch.

[SkyTrak_Seth]

Let me start from scratch on iOS...hold tight

[SkyTrak_Seth]

Fresh install of v2.5.4 on iOS synced everything for me. Again, please send logs if you get stuck syncing for a long time, and note in the email body that you cannot sync. Trying to track down possible server error.

[Keir]

emailed over log this morning (pacific time). left my ipad syncing for a few hours last night with no luck and tried the iphone this morning for a bit before sending log over.

[ironFrank]

My last sync was at 02.02.2017 on my iPad. Since the update no sync at all. Just checked that. I will try to uninstall but that isnt the deal how it should work in general

[SkyTrak_Seth]

True, just exploring ideas now. Did that happen to work? If not, please PM me your SkyGolf360 username that you also use to log into the SkyTrak app, as well as serial number on the bottom of the unit (REE****)

[YonexMan]

Similar problems here. After daily use since installation, I've experienced more missed shots. Much slower lag with ball flight showing up in the screen. It's blown out to around 5 seconds at times now. Funny thing is, the lag gets worse, the longer I practice. After about an hour, it's almost unusable. But when first turned on, lag is around 2 to 3 seconds. Data sync, always says "syncing", no matter how long I wait.

Using a i5 laptop, USB 3 connection to skytrak. Laptop connected to my wifi.

I'll try an uninstall of skytrak on my laptop and then do a fresh install and try again tomorrow night and see what happens and let you know Seth.

[SkyTrak_Seth]

Thanks guys, I'll get to the bottom of is asap. In the meantime to help us out, open the app with an internet connection and let it try to sync for 10 minutes, then send the log. Make sure to put in the body of that log email "cannot sync data". That will help a ton!

[doublebogey]

How to send log on iOS app again? Thanks.

[SkyTrak_Seth]

Pretty much the same way, just go to ABOUT > Send Logs >Send Current Log. It should come up in an email.

[James James]

Thanks guys, I'll get to the bottom of is asap. In the meantime to help us out, open the app with an internet connection and let it try to sync for 10 minutes, then send the log. Make sure to put in the body of that log email "cannot sync data". That will help a ton!

I normally practise at home connected in network mode to the internet. Presumably the sync happens async near-continuously and it has worked eveytime.

I used my ST at the range hitting approx 100 shots. When I got home it took an age to sync and even logged me out of the app twice. Presumably this sync happens when the app detects an internet connection, but in this instance it would need to sync 100 shots, significantly more data. Interestingly the pull from cloud to my pc happened quickly.

I notice the skygolf 360 app exhibits terrible performance for skytrak data, so bad I don't use it. Is the data pushing/pulling to a common location which is suffering similar performance issues? Am guessing there is potentially a much higher load if everyone is now pushing/pulling all of their data?

[Sledge0001]

Seeing the system completely drop the Wi-Fi connection on several occasions at this point. Any chance we can flash it back to the last version?

[dborden0]

I haven't read this thread thoroughly, so sorry if this has already been suggested. Have you looked at a wifi analyzer app to make sure it isn't external interference? Maybe a neighbor just put up a new router or something and it is coincident with the upgrade.

[wbond]

I'm glad I haven't updated this yet. Learned early on, it's not always best to update right away.

[doublebogey]

That is so true. I used to always wait couple of weeks after release to update (or decide whether to update or not). Don't know why this time I jumped the gun...

[DirtyGarry24]

I've had no issues since updating. PC over wifi.

[Sledge0001]

PC over Wi-Fi seems to be having an issue. The device actually went (from the bottom) green red red in the middle of the a TGC round. I had no choice but to go back in and restart the TGC interface.

I have completed a scan and there is no interference or cross channeling. Only 1 additional Wi-Fi network shows up in my area so I don't think that's it. Also no other devices that are connected to the wireless router are experiencing this issue (PC, smartphone, TV's or tablets). Reserved IP's are also being used so it shouldn't be a DHCP lease issuer either.

I did find that Cylance (the company I use for antimalware) did terminate C:\WINDOWS\SysWoW64\WerFault.exe right in the middle of the round. So I have configured this to allow this to run. Will see if that sorts it out while playing TGC most likely tomorrow but it still doesn't explain the SkyTrak losing its connection.

[Sledge0001]

I was playing in TGC and immediately after a shot it seemed to lock up. I assume the green, red, red was the Skytrak losing its connection to a Wi-Fi router. The computer did not drop the connection and TGC was still running however the Skytrak was non-responsive. After a few moments the Skytrak reconnected and I had to reconnect from the TGC interface.

[Sledge0001]

Okay I believe this maybe a TGC issue and not a 2.5.4 issue.... I found it only happens on certain occasions when trying to putt from the fringe of the green. It seems as if it doesn't enter putting mode and then the skytrak interface crashes. I had it happen to me twice when trying to putt off the green instead of chipping it. ProTee United anyone report this?

[erikh5014]

Sledge mine was doing the same thing on JNPG. Yesterday it was taking almost 10 seconds to show a shot. Then after a while I started getting disconnected. I would hit a shot and the top light would go read like it read it then it would just freeze up and then after 30 seconds or so it would lose connection with the router (center light would go yellow).

[YonexMan]

Uninstalled skytrak and then did a clean re-install. No problems so far. A few missed shots - but no more than usual. No issues with slowness after a long practice session.

[SkyTrak_Seth]

Guys, we identified an issue late on Friday where we got a new error returned from the server and were not able to handle it in the app. I'm in the process of getting together a hotfix. It's too hard to try and get iOS to you guys to test because it involves provisioning your devices, so can anyone in here let me know if you are having the sync issue and use the SkyTrak PC app? Since I can't reproduce it on my own, I need to send it to those of you having the sync issue - if it works then will release iOS and PC asap.

[frackh]

I use the PC app and has the sync issue since the update. I've uninstalled and basically cleaned out all residual files and registry keys. Then after a reboot, installed the app again. Done this twice but still no data synching from the server.

[YonexMan]

I use the PC app and still have sync problems with the latest version. About the only issue I have at present. Still a few missed shots, but I don't think any more than usual. I'll need to try and record exactly how many missed shots I get per shots that get a read and let you know.

[Nigelfea]

I use both & still have problems on IOS & Windows
Have tried on both laptop & desktop but it still won't sync since 2.5.4 was released.
IOS still forces me to login also from time to time which never happened before

[bjohnson1102]

I have the issue.

Thanks,
Brad

Guys, we identified an issue late on Friday where we got a new error returned from the server and were not able to handle it in the app. I'm in the process of getting together a hotfix. It's too hard to try and get iOS to you guys to test because it involves provisioning your devices, so can anyone in here let me know if you are having the sync issue and use the SkyTrak PC app? Since I can't reproduce it on my own, I need to send it to those of you having the sync issue - if it works then will release iOS and PC asap.

[SkyTrak_Seth]

PM sent with download link

[SkyTrak_Seth]

Anybody else willing to test on PC? Just PM me.