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I just got off the phone with SkyTrak's poor excuse for a customer service department. I've been so pissed about this change that I really would like to return my SkyTrak, but I bought it through intheholegolf.com. I did email them asking about returns, but I doubt they will give me one.
So I figured since I bought The Golf Club game through SkyTrak based on the fact that it would run on my already existing GIP, and SkyTrak changed the deal less than 2 weeks after I made my purchase, I feel that I am due a refund. So I called SkyTrak....
The customer service rep I spoke with was friendly, but kept telling me that the software purchase was non-refundable. I explained to her the "deal" I made with SkyTrak when I purchased the software, that it would run on my current GIP. She explained to me that they upgraded my package, and I now have access to play WGT. I asked her why I would want to play a simulation that is inferior, and that I could not possibly play as I do not own any Apple devices. She continued to spout that the software purchase was non-refundable, and I told her I absolutely would agree with that, had I received the deal I signed up for. So I asked to speak with a supervisor. It took a couple times of her coming back and explaining how they "upgraded me", and me telling her to get a supervisor before I was able to speak to one.
The supervisor was even more less helpful. He kept telling me how it was a "subscription", and I kept telling him that yes, the subscription I signed up for was the $99 GIP, NOT the $199 P&I. Again, I was told how I now have access to WGT, and once again, I had to explain no Apple devices, WGT is a superior product. I told him I either wanted the deal I signed up for, or a refund on my purchase. He told me "there is nothing on the web site that says the terms will not change", and I said there was nothing on the website that said the terms WERE subject to change, and to please honor my deal or give me a refund.
He kept telling me how they upgraded my package, and I asked him what happens at the end of the year, and I do not want the $199/year P&I package, just the $99/year GIP. I don't get access to TGC anymore.
So now I am going to explore other options. I am first going to dispute the charge with Visa under the "products or services received not as advertised", and I am going to start looking at Florida consumer protection laws as well.
Skytrak, you could have done this different so many other ways.
So I figured since I bought The Golf Club game through SkyTrak based on the fact that it would run on my already existing GIP, and SkyTrak changed the deal less than 2 weeks after I made my purchase, I feel that I am due a refund. So I called SkyTrak....
The customer service rep I spoke with was friendly, but kept telling me that the software purchase was non-refundable. I explained to her the "deal" I made with SkyTrak when I purchased the software, that it would run on my current GIP. She explained to me that they upgraded my package, and I now have access to play WGT. I asked her why I would want to play a simulation that is inferior, and that I could not possibly play as I do not own any Apple devices. She continued to spout that the software purchase was non-refundable, and I told her I absolutely would agree with that, had I received the deal I signed up for. So I asked to speak with a supervisor. It took a couple times of her coming back and explaining how they "upgraded me", and me telling her to get a supervisor before I was able to speak to one.
The supervisor was even more less helpful. He kept telling me how it was a "subscription", and I kept telling him that yes, the subscription I signed up for was the $99 GIP, NOT the $199 P&I. Again, I was told how I now have access to WGT, and once again, I had to explain no Apple devices, WGT is a superior product. I told him I either wanted the deal I signed up for, or a refund on my purchase. He told me "there is nothing on the web site that says the terms will not change", and I said there was nothing on the website that said the terms WERE subject to change, and to please honor my deal or give me a refund.
He kept telling me how they upgraded my package, and I asked him what happens at the end of the year, and I do not want the $199/year P&I package, just the $99/year GIP. I don't get access to TGC anymore.
So now I am going to explore other options. I am first going to dispute the charge with Visa under the "products or services received not as advertised", and I am going to start looking at Florida consumer protection laws as well.
Skytrak, you could have done this different so many other ways.
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