New skytrak shot recognition problems.

[Davyboy]

My newly bought refurb skytrak has been set up in my garage/studio, will post pics later, and in any mode, usb, direct or network it won't register shots hit even tho it shows connection. Actually in usb mode and direct wifi mode it has recorded 25 shots over 6 minutes of interrupted use, tho I don't know why it happened, and then stops it working even tho the settings/connection has not changed. have reset the unit and changed ball, including truvis, lighting, ball position etc and despite numerous chat sessions have always been told to phone the helpline number who told me to email skytrak who told me to reset the unit. aaaargggh.

[Morini]

Does JNPG crash when run, or is it that nothing happens? If the latter, perhaps it is one of those dual display issues ie. it loads and displays on your secondary monitor by default , but your projector only shows your primary display when using HDMI. Just a thought.

[Davyboy]

JNPG does not start at all. It works with the VGA cable so we now have a working system at last. Been a real ball ache getting to this stage but smiling now. Been very disappointed with tech support from both parties but especially Perfect Parallel who have still not got back to me. Will post pics of build soon.

[GolfSimUN]

That's really disappointing to hear PP never responded. Glad to hear the VGA cable works and you are up and running.

[Morini]

If you get a chance to check with HDMI cable, does JPNG show up in task manager? I haven't used a PC regularly in over 10 years, but at one time I had to connect my laptop to various projectors and had to do a lot of troubleshooting.

[GolfSimUN]

Still no response from tech support, however I borrowed a friends laptop today and it opens JNPG every time and was able to run in simulation mode with my Skytrak. Obviously a compatibility problem with my own laptop. Its way over spec for the game requirements but may need to be replaced.

Just curious to hear if you ever received a response from Perfect Parallel.

[jswat20]

Thanks for replies, unit is now back at sky trak for testing. will update when they get back in touch.

Davyboy - how long did it take for Skytrak to respond via email? I had no luck w/ chat support over the weekend (couldn't diagnose the problem) and from a phone call yesterday, they asked me to send pics via email. Was curious if you had to do that and, if so, how long it took for a response.

With the device having kinda just stopped working for no apparent reason (my research on this and other forums leads me to believe it's a laser curtain issue as it worked for the last 8-10 months with no problems) then having to wait for a time when could call them from home, during business hours, I'm kinda anxious for quick turnaround. tks!

[jswat20]

That's no good that they're saying it's working as expected - with no real changes to effect the situation, the fact that it just stops working is odd. I do think it's good that they're going to send you video evidence of it working as expected, at least that's transparency on their end.

Thanks for the kind words... if/when I hear back from them, I'll keep you in the loop to see if mine is fixed or ends up in the same situation as yours.

Also - if you decide to move to another device, let me know how that works out for you, as i'll likely end up doing the same if the skytrak continues to be an issue.

[dtcbox]

You might have seen my post on another thread....they've now confirmed there is a problem with my unit. I got a video yesterday showing it working ok in their studio - but they were using a PW and hitting 80 yards. My issues were mainly 4/5/6/7 irons - so 150+ yards. They confirmed that it needs a repair as it didn't pick up anything for the support team either with those irons. At least my problem can be reproduced now. Hopefully won't be without a unit for long. If I were you I'd be contacting SkyTrak to get a resolution pronto...that's what I did - I'm probably a real pain in the ass.

[jswat20]

Thanks for the update. Glad to here they were able to replicate... and hopefully can fix the issue for you.

And IMO, you're almost allowed to be a PITA in this case - you paid a huge chunk of money to buy the unit and it breaks for no apparent reason (coincidentally shortly after the warranty expires) and now you have to pay AGAIN to have it fixed.

I did get an email today saying that they likely need to look at it and provided disclosure that there may be an associated charge with repairing the unit. Now, I guess, I'm waiting on the RMA.