Skytrak dead for right handed shots?

[Bobsjohns]

Hey guys, we're having an issue with our skytrak launch monitor and I was hoping someone may have some input to help us with this plight.


The Skytrak is about 7 months old and has been used to play over fifty 18 hole courses with no issues. This morning I fired it up and it flat out will not read right handed shots. I hit 100 balls and it picked up only three.

During my troubleshooting I decided to switch to left handed and see if it was still having issues. To my surprise it had no problem getting left handed shots. I (very poorly) hit 25 balls with a left handed club and it read every single one of them. Switch back to right handed and hit 25 or so balls, it missed all of them.

It is missing shots both in the ST driving range and TGC software.



I'm using the same clubs and balls that I always have.

The sim room has no windows so sunlight is not a factor.

The unit is level.


What I have tried so far:

Cleaning the face of the machine

Direct, usb, and network mode connections. There is no change between the modes.

I have tried with the machine plugged, and unplugged from the power supply.

I tried resetting the machine.

I tried the machine on another computer.




Does anyone have any ideas before we go through the process of getting the machine repaired/replaced under warranty?

[JB3]

SkyTrak_Seth I tried to send you a PM but I get the message "Can not send message. User SkyTrak_Seth has exceeded their private message quota"

i am getting the same, unable to send PM

[SkyTrak_Seth]

Ack! Ok, thanks for letting me know. Try again after a few minutes...I'll clear out some old ones.

[Bobsjohns]

davidcody Did you ever hear back from seth?

[davidcody]

I did hear back from him. My SkyTrak is headed in for repair. It will arrive tomorrow at the repair shop due to a terrible shipping kerfuffle (It was my fault). Also, before I herd back from Seth I had already spoken with ST customer service and they were very helpful.

[JB3]

I also heard back from Seth but I am waiting to speak with him again. I have PMed him but I think he could be on Holiday.

[Hevimees]

Hello everybody

Me and my friends have been enjoying skytrak and tgc for month and half. And yesterday ST stopped reading RH shots. LH works fine.
At first it missed only some shots with driver in ST range application so we checked the alignment and tried again and then it stopped reading at all.
Tried with both USB and WIFI connections.
Also tried the st reset.

Also shot some videos to see if it is the curtain issue that is discussed here a lot lately.

Here is the wetransfer link with videos shot with LH & RH shots and couple of pictures as well

https://we.tl/t-hciLtNPAmy

Can antone identify if it is a curtain problem as well or is fixable myself

[wbond]

Really sounds like a curtain issue.

[Alphaseekr]

I do worry about the life span of the hardware parts but the customer service is unbelievably good, they really care about your user experience and the product. Agree about the curtain.

[Wizard of Coz]

There seems to be more of these coming to light. How soon/often does a laser curtain fail? Is this something that is to be expected like the flash on a GC2? If so, it should be stated so buyers are aware.

Im curious about that too. Is it something that I will need to plan on replacing at some point? Ive had my ST for 3 years and I've hit thousands of shots. No problems so far knock on wood. I would hate to be without it. I'm a right hand player if that happened could I just swap the left curtain for the right?

[JB3]

I do worry about the life span of the hardware parts but the customer service is unbelievably good, they really care about your user experience and the product. Agree about the curtain.

I think most don not worry about the hardware to much, but this seemed to be a faulty batch or something as they failed with in 6 to 8 months. everything needs maintenance but you want to really use it first

The customer service is awesome though but that includes with Seth. I think with out him they might be in trouble.

[Bobsjohns]

We did finally get our Skytrak back on Wednesday. It took just under a month from the day we shipped it to the day we got it back, but this was through the Holiday Season so I can't complain. The unit was repaired and works great now, and we were not charged despite the skytrak being about 18 days out of warranty at the time of claim initiation.

My only complaint was lack of communication. I called several times throughout this process to check on the status of the machine and never got a straight answer about what was being done with it, or when we could expect it back. In fact, during the whole process the only contact I ever got from Skytrak was an email saying the unit had been shipped back to me, and didn't even note what had or had not been done with the machine.

Overall I'm happy with the entire process, and happy that Skytrak is standing behind their product. The Skytrak's run a major part of our business, and with one of the two we own being down, it would have been nice to have been better informed about the status of the machine, and when it would be back. If you're a general user, this probably isn't a big deal at all.

[JB3]

We did finally get our Skytrak back on Wednesday. It took just under a month from the day we shipped it to the day we got it back, but this was through the Holiday Season so I can't complain. The unit was repaired and works great now, and we were not charged despite the skytrak being about 18 days out of warranty at the time of claim initiation.

My only complaint was lack of communication. I called several times throughout this process to check on the status of the machine and never got a straight answer about what was being done with it, or when we could expect it back. In fact, during the whole process the only contact I ever got from Skytrak was an email saying the unit had been shipped back to me, and didn't even note what had or had not been done with the machine.

Overall I'm happy with the entire process, and happy that Skytrak is standing behind their product. The Skytrak's run a major part of our business, and with one of the two we own being down, it would have been nice to have been better informed about the status of the machine, and when it would be back. If you're a general user, this probably isn't a big deal at all.

I think its kinda a deal, I use the Skytrak all the time as I have only had about 8 months. I hated to have to send it in, especially over the holidays when everyone is on vacation and we could have played some good rounds. Its been 14 days today sense I shipped the SKytrak and like you I have had 0 communication about it. I did make a call to confirm they received the unit and was told yes but their are 0 notes and I would be informed when they knew something. The communication process could be a lot better, if not for Seth I dont know what they would do. Hope for a return soon as we are sad to not be able to play. I have missed 2 weeks now on the Tour.

[SP Bhimji]

I have same issue. Right side does not read shots. Left does.
SkyTrak said send it in for repairs but they can’t tell upfront how much it will cost. How much is everyone paying?

[SP Bhimji]

You can use the left side by putting the SkyTrak between your feet and the ball. It reads very well. But you can’t hit any long clubs or driver out of fear so it’s tough.

[wbond]

People have swapped the laser curtains themselved vs sending it in for repair. If you only use it for RH play and you're out of warranty, that's another option for you. Instructions are on here somewhere.

I have same issue. Right side does not read shots. Left does.
SkyTrak said send it in for repairs but they can’t tell upfront how much it will cost. How much is everyone paying?