Help Please! Did I get a lemon?

[The-Odom]

Hi Everyone!

My incredible wife bought me a Skytrak for Christmas to my surprise and I couldn't have been more excited until yesterday. My Skytrak stopped registering shots completely. From reading hundreds of posts on possible issues I fear that it may be due to the right laser curtain failing. I've only been using the unit for less than two weeks! Here's a list of things I have done to try to remedy the situation per this forum:

- Made sure the unit was level
- Nothing in the background causing interference
- Uninstalled and reinstalled the software
- Nothing registers in direct, network, or usb mode
- Network connection is fine (roughly 50 mbs)
- Tried left handed mode per other forum posts suggestions and every shot registered
- Moving around ball positioning
- Resetting the Skytrak and reconnecting

I'm certain there are other things I've tried that I've forgotten after my 6+ hours yesterday to get the unit to register. Again, I've been hitting balls everyday with no trouble until yesterday. The unit itself is only showing 250 shots on it. If someone can share similar experiences, some advice, or guidance I would be grateful. I'm really looking forward to getting out on tour, but right now I'm incredibly frustrated with the unit itself.

Thanks in advance!

[triplebogeysrbetter]

Contact Skytrak support. They're incredible!

[frodaddy00]

Are you hitting off carpet or a golf mat? I have heard of ppl getting no registers hitting off carpeting.

[The-Odom]

I'm hitting off a golf mat.

[Miura Mario]

Did you change your wifi? make sure both devices are connected to 2g - does it work via usb?

[The-Odom]

I did recently change my wifi, but every connects quickly in network mode so I assumed they are on the same network. I'll make sure they're both on 2g when I get home. Thanks for the advice

[Miura Mario]

Did you try via usb?

[The-Odom]

Yes I did try usb as well which brings up another issue I was having that I added to my service ticket. The charger/adapter that they sent me would not stay plugged in to the Skytrak for charging let alone playing. Anyways, I hit about 50 balls last night in left handed mode before I boxed it up without one misread. I then changed over to right hand mode and nothing registered. Very disappointed.

[Alphaseekr]

Sounds like a laser curtain or related issue given left handed works. Was it a refurbished unit? Given my experience, even their testing can create inconsistent results. However, they stand by their products and the service is fantastic, having had a few repairs myself.

[The-Odom]

From reading other issues on this forum that's my guess as well. It was not a refurbished unit, it was purchased brand new. It just stinks that I've only had the unit for two weeks and now have to send it in for testing/repairs that will take an estimated two weeks. I'm trying to stay optimistic, but we're not off to a great start.

[Alphaseekr]

Best advice i can offer from my experience is be patient, the commercial services team is for the harder to solve problems and the team that issues the RMAs. They’re excellent if you trust them to do their thing and systematically work through the options. I also expedited the shipping on my end with signature required, to speed the return process. I was “Skytrakless”
for maybe 3-weeks total turnaround.

[DirtyGarry24]

If left handed mode is working it's likely that laser curtain. Not good on a brand new machine. Good luck.

[Morini]

Clearly laser curtain, sorry to hear. I suppose you got really unlucky. I wonder what the mean time to failure is, and when mine will go. I don't mind paying the $300 or whatever it is at this point in time, but I am starting to wonder if I should track down a some spares on my own while it can be sourced. If that is even possible. Maybe I could swap the left for the right when it happens, as I will likely never use the left hand side.