SDK Error after TGC2019 Update?

[Bobsjohns]

Okay, we have updated both of our Skytrak setups to TGC 2019. Both updates played out the same, both activated fine. However one of our machines is giving us an error as TGC Starts and opens. "SDK not connected or started" appears and the only option is to exit the program.


One difference I've noticed is the the TGC interface on the computer that works seems to have updated, whereas the TGC interface on the PC that's not working is the same as it was prior to the update. any help would be great.


ProTee United

[Dresden]

I had the same issue. I contacted protee, it has to do with windows security. They sent me a new key, and instructions to change the file properties. Fixed it Immediately.

[penrose]

I had the same issue/error. I too had to get a new key but you can try copying the current key, delete the key, and paste back.

[Rafalt]

I had the same problem with SDK error. License Key has to be deactivated and activated again. Before doing it there was instruction how to change parameters of catalogue containing TGC software:
https://csc.protee-united.com/hc/en-...es-and-folders
Then we have to reboot computer.
After reboot computer you can try deactivate license key and activate it.
If it do not help you have to contact ProTee for new license key.