SkyTrak Data Sync

[apljb]

I should chirp in to clarify that's not what's happening for me; my most recent Direct Mode session is not synched and seemingly won't, but all my subsequent Network Mode sessions have successfully synched.

[doublebogey]

SkyTrak/Seth, any thoughts on this observation? Really like to get to the bottom of why my SkyTrak cannot (and has never been able to) sync. Thanks.

[MrHogan]

Well that's only my own observations so far.

[doublebogey]

When I received my SkyTrak, first thing I did was to take it to the range to check out accuracy (and of course using direct mode). So you guys are saying using direct mode might be the issue/problem? Once you use direct mode (or change to different wifi network in network mode) SkyTrak would just stop syncing (like what my machine or app has been doing) until you uninstall and reinstall app?

[MrHogan]

The only thing that works for me is to uninstall/reinstall the app. I think this works until I either change the network mode (connect to a different network) or use direct mode. Once I do this it never syncs until I go thru the uninstall/reinstall process again. I lose any unsynced sessions. To avoid direct mode I tether to my phone in network mode at the range. My home network has multiple networks and I've changed the ssids & wifi security types whilst trying to diagnose. Not sure if number of previously connected networks confuses ST or not. I have noticed that the ssid is case sensitive. This process is tiresome.

[apljb]

Well, 99.9999% sure. Heck, I've slept since.

So, when I login to the unit and go into the History tab, I can see the practice sessions from the range under my Username. Those sessions haven't synched to SG, but sessions before and after all appear on SG.

Unless that data appears under my User even if I didn't login, then I would have to believe that I was logged in at the time.

[SkyTrak_Seth]

Are you 100% sure you were logged into the app while you were at the range?

[apljb]

So, never having had any sync issues to date, I took my Skytrak to the range last week, as mentioned in my other post today.

As I was off network, I connected in Direct mode that day.

On coming back home, I now get 'failed to sync' messages constantly, and the unit is perpetually trying to sync.

What's interesting is that my new sessions, in Network Mode, are syncing perfectly, but it looks like the unit is trying to sync the Direct Mode data all the time and can't, so it endlessly re-tries.

I've hard restarted the app, powered the iPad off and on again with no luck. Not that I especially care about the data, given what happened at that session, but it would be nice not to have the pesky message all the time.

Seth.....................

[Mazenblue]

I know I have duel accounts I can log in on both of them

[Mazenblue]

I have the exact same issues. I agree the Skytrak is accurate. But it will not sync

[doublebogey]

which reminds me - seth, eagerly awaiting your response via PM to help me get my sync working. thanks.

[doublebogey]

ok now you make me feel i must absolutely get my sync working now...

[jon.summy@aol.com]

All of my sync issues where fixed with the last update!!! Sync is awesome.....Just launch the app.....hit shots and it syncs with no problems!!!! Also the app on Sky Golf is pretty slick......you can cut and paste the info into Excel very easily and slice and dice....remove shots......do all kinds of stuff with not much effort!

[doublebogey]

Just PM to you all details. Thanks.

[SkyTrak_Seth]

I'm going to run this over to the backend team. Can you please PM me your two account names/email addresses and also the serial number on the bottom of the unit (REE_***...)? Thanks!