SkyTrak Data Sync

[doublebogey]

Thank you so much. Much appreciated.

Other than my syncing issue I think this SkyTrak is a great product - and probably more accurate than people give it credit for.

[SkyTrak_Seth]

doublebogey, I think I actually was just forwarded your email this morning. I agree with you, I think there is some confusion on the backend linking up the account you created in the app with the correct SkyGolf360 account. My brain shut down while reading your post, so let me pick it apart and figure out what's going on

[mhage]

Mine quit syncing as well. Seems like anytime it won't sync my shots get somewhat erratic and pause during display. After about 2 weeks of not syncing, this morning I uninstalled and reinstalled again and it instantly synced. Didn't get a chance to try it since my wife woke up and wanted her Ipad back.

[doublebogey]

Ok Seth,
Really need your help. Have tried everything (SkyGolf chat, SkyGolf customer service over the phone, emails with SkyGolf representatives, etc.) but nothing works have never been able to sync since purchasing my SkyTrak over a month ago.

Some background:

1) Never been able to sync.
2) Have tried using both direct and network mode.
3) SkyGolf 360 Premium login name is custom username but SkyTrak app (and SkyTrak) was originally registered using a username that's my email address (but my SkyTrak device registration has been transferred by SkyGolf representative to my SkyGolf 360 Premium account with the custom username) - will provide more details about this issue later.
4) SkyGolf 360 account was set up before purchasing SkyTrak for the purpose of buying SkyTrak.

1) Purchased SkyTrak after 1/1/2015 in April 2015
2) Device Type: iPad Mini 2 with retina display
3) SkyTrak app version 1.8.6 running on iOS 8.34)
4) Yes am on home router/network
5) Yes always stuck on "WAITING TO SYNC" with green circle rotating but nothing happens (do not see any shot history in my SkyGolf 360 Premium account)

My SkyTrak works except for this syncing problem - can hit balls, and see shot history on my iPad just will not sync (either in network mode nor on iPad Mini 2 connected to home network after recording shots using direct mode).

Now my multiple SkyGolf 360 account issue mentioned above (which I think might be the problem):
- When I purchased my SkyTrak online I had to create an account (which has a different username and email address) - my current SkyGolf 360 account with a custom username.
- When I got my SkyTrak, your Quick Start instructions says to "Select the 'Create Account' option to create a SkyTrak online account" - which I did with the login name being my email address. This is actually wrong, your instructions should NOT tell users to do that since they already have a SkyGolf account when they purchased the SkyTrak!
- When I activated my SkyGolf 360 Premium account that came with my SkyTrak with Game Improvement Package, the SkyGolf 360 Premium membership was in my original SkyGolf account (one with custom username) I had set up when I purchased my SkyTrak.
- So I ended up having my SkyTrak registered to one account (one I set up when I registered my SkyTrak unit with login name = email address) and my SkyGolf 360 Premium membership registered to another account (the one with custom username I set up when I purchased SkyTrak).
- Your customer service helped me moved my SkyTrak registration to the same original account (the one I had set up when I purchased my SkyTrak with the custom username). However the product shows in my account as "H.C.'s SkyCaddie" instead of "H.C.'s SkyTrak" but with the correct SkyTrak serial number - don't know if this is an issue?
- So now I have 2 SkyGolf 360 accounts linked to same email address (one with custom username and another with login name = my email address).
- I've ask your customer service representative to help delete the 2nd redundant SkyGolf 360 account (one with login name = email address). They said they cannot do it.

So now if I log in using the SkyGolf account (login name = email address) I used originally to register my SkyTrak I see shot history for first day after I received my SkyTrak on my iPad. If I log in using my SkyGolf 360 Premium account (with the custom username) that I set up and used to purchase my SkyTrak I get all shot history since that first day on my iPad. So the app is doing the right thing in assigning shot histories to the account logged into with when those shots were made.

However I'm wondering if this might be the problem: My SkyTrak and/or SkyTrak app thinks it's registered to 2nd account (login name = email address) I originally used to register SkyTrak but that registration is gone - moved by SkyGolf representative to original account (with custom username) used to buy SkyTrak? I have tried logging into both account and neither syncs maybe because original account's (with custom username) SkyTrak registration is not being recognized by the app as registration was done manually by SkyGolf representative and not thru app while 2nd account's (login name = email address) SkyTrak registration was removed by SkyGolf representative?

So now I'm stuck with a useless SkyGolf 360 Premium account (which I paid $99 for along with the Game Improvement Package - which apparently other customers are getting for free anyways) that cannot even sync to my SkyTrak. Really frustrating!!! And zero help and/or support from SkyGolf/SkyTrak!

Can you please help me. Thank you very much.

[wbond]

I am not hitting in direct mode. At least i believe this is the case. I go into the connection settings and check that i am using network. I then go into the ipad settings for wifi and it's not showing the skytrak, it's showing that im connected to my home network. I will check again when i use it.

[SkyTrak_Seth]

So if you go to your history in the profile, you should see your last unsynced local session (I'll make this up for now) May 21st - Practice - 22 min, 3 clubs. If that is not on SkyGolf360 yet, connect the iPad to the internet and hard-close the app (double tap the home button and swipe up). Stay connected to the internet, open the app, make sure you are logged in and just sit on the main dashboard. It should sync within a few seconds.

[K3ith]

Yes I can confirm that I'm hitting in direct mode and that I am logged into the app. whilst doing direct mode session.

[SkyTrak_Seth]

Are you hitting in direct mode? If so, then it's normal to say 'Data not Synced'. If it's in 360, then you've connected to the internet with the app open at some point

Keith, switching it off shouldn't make a difference. Can you confirm that you are logged into the app while you are doing your direct mode sessions?

[wbond]

My unit is now always showing "waiting to sync" and "data not synced". However, i just did a test with this and went into skygolf and the shots I just took are showing up there. Why is this? Is this a problem with my unit. I never had this issue until the recent update.

[K3ith]

Still no joy.

Have uninstalled and then re-installed and it synced instantly (but the previous session date was deleted with the uninstall).

Had another session in direct mode and have tried at least six times to sync without any success. I was wondering if it may have something to do with the fact I switch my iPad Mini 3 off between sessions to save battery power.

If not, any body got any other ideas?

[mhage]

Mine was still flaky after the update, but I uninstalled and re-installed and it synced instantly. Shots seem to be displaying much quicker and more reliably also.

[K3ith]

So far I have only used it in direct mode. But when I get home and connect to my network and internet it still shows 'waiting to sync' and 'data not synced' and my session has not been uploaded to SkyGolf.

[SkyTrak_Seth]

If you are in direct mode (connected to the skytrak unit), it will try to sync (waiting to sync) but not be able to because it has no internet connection - so then it displays 'data not synced'. The only way to sync is to either be in network mode (sync as you go) or connect to the internet and just open the app (sync a previous direct mode session(s) after the fact)

[apljb]

Hi, K3ith, my data sync from my Skytrak in the UK is almost instantaneous - it looks to me like the data syncs with every shot, although I've never actually tested to see whether Skygolf is updated in real-time. it's pretty much permanently green 'Data Synched' at the top of the screen.

Yesterday evening, however, for the first time, I had an issue synching during the practice session and exited the app and restarted, the app prompted me to log back in and then the data synched again, so, there may possibly have been something happening at the time with the Skygolf system?

I'd give it a few days and see whether it continues. It's never been an issue for me.

[K3ith]

Have only just got my SkyTrak here in the UK.

How long does it take to sync your data. I have one session but my app only says at the top 'waiting to sync' in green then 'data not synced' in red. It keeps showing both these messages alternatively.