Anyone know if the "SkytrakTGC.exe has stopped working" error is related to SkyGolf's system upgrade? I'm not able to open the Skytrak TGC interface. I can connect to the SkyTrak software. I rebooted my PC a few times, rebooted the SkyTrak, etc. I checked the forum but didn't see anyone else posting with similar issues, so I'm wondering if this is an isolate issue? Hoping someone might be able to help. Thanks!
-
-
Same boat here. Was working last night. -
There was an email from Skytrak sent out over the weekend that said something about maintenance tonight 9/1/2023 for about 12 hours on there website. Wondering if that has something to do with it not syncing up.Comment
-
Any News about this?
Couse i also cannot start the game.
Comment
-
The email said current users should be unaffected.
Lame because it seems we are. Be better ST!Comment
-
Hello
The same here, it can only work offline…
Waiting for the new version
Comment
-
I cannot connect to TGC or even run my Driving RangeComment
-
Nothing works for me either. Tried the Skytrak app and E6 Connect several times and both open but then shut down immediately.Comment
-
same here. can't even login to my account via skytrak app. It's actually telling me to upgrade my software "Software Upgrade Required. You must upgrade before continuing to use SkyTrak", then when i click on the upgrade link, it takes me to https://articles.skytrakgolf.com/ which is currently down. Cmon Skytrak, I thought this was only a 12 hour maintenance period.Comment
-
rabhimself I get the same "Software Upgrade Required. You must upgrade before continuing to use SkyTrak" But when I click on the upgrade link it takes me to https://skytrakgolf.com/downloads/ which is also currently down and a dead-end. Very disappointing.
-
-
Same here. Was using TGC 2019 range last night and was working OK, but kept losing the connection every few shots. Tried just going to the Skytrak software and wouldn't let me open it. Said I had to upgrade the version and the link took me to a dead web page that my browser said was a security risk. Good times.
Getting bad gateway error on the web page now.Comment
-
-
Website seems to be up now. But made me upgrade the software version. Then won't let me do anything until I change my password. But they won't send me the link to do the password reset. Bang up job here guys.
Update:
Had to open the software again and force it to send me another link and this one seems to have gone through.Last edited by Leo Spaceman; 01-11-2023, 12:24 AM.Comment
-
Earlier today after TGC would not start I turned off the internet on my computer and started SkyTrak, the SkyTrak showed - looking for connection, at that point I connected the computer back on to the internet and the SkyTrak started up as usual., Then I started the driving range.At that point I started the SkyTrak/TGC interface and got the connect box screen and clicked on connect box then play game. Please note that I did not close SkyTrak. When TGC started up and I was able to play TGC2019 as normal. I would like to point out that this was early this morning and I never got the upgrade version screen at that time. I'm not able to check again until tomorrow.Last edited by petroche; 01-11-2023, 01:27 AM.Comment
-
Hi All,
This was not something we expected but yes, unfortunately the outage did affect our sim partners when connected to internet for a couple of hours. Luckily, the backend teams were able to put together a fix and get it deployed in record speed. This was an utterly massive transition and while I'm still amazed at their ability to pull it off with relatively few issues, I do apologize for any inconvenience as any downtime is not good. I do foresee some growing pains over the next few days as we work out the kinks on the backend and with the new website, but be assured really good people are working around the clock to deliver the best experience possible.
Many thanks and looking forward to a return to the sim forum soon
SethComment
-
Still no luck for me...
I was able to access the SkyTrak webpage and download version 4.3.0 to my PC but that's about it. When I double click the app it will not load. I get a "0% LOADING" message on SkyTrak's initial page and it will not load and advance to the SkyTrak app main dashboard.
I'll try again a little later and if it does not work I guess I call SkyTrak support.Comment
-
You will have to clear the cache from your pc! (delete the skytrak folder in c:\users\[current user]\app data\local low) -
SkyTrak_Jordan Thanks for the comment. I'll give it a try.
-
Comment