Skytrak out of warranty support

[firebird2k]

I tried the online chat and being informed that if the unit is out of warranty, there is no mechanism for repair. In essence, it sounds like you have to buy a whole new unit and they will not fix/repair. Does anyone know if this is actually the case or not? I'm not thrilled at having to spend $2K and if it fails right after the warranty period(how many times have you had stuff fail just as the warranty expires? ) then I'm out $2k with no way to repair.

[SkyTrak_Seth]

Sorry all, totally forgot about this thread...hold on....

[SkyTrak_Seth]

Pricing is still not finalized, but a back-in-play type program for SkyTrak is being put in place and should fall within the $200-$300 range. Repair costs will be based on parts and labor, but obviously will not exceed the back-in-play option.

[firebird2k]

Thanks.. Hopefully they will finalize shortly. Good news for you though, that was enough for me to pull the trigger and placed the order for a ST unit last night .. Can't wait to start using it. Thanks! Please let us know when the details are finalized.

[firebird2k]

Seth - Any word on this?

[SkyTrak_Seth]

I'm following up...apparently a hold up. Sorry I haven't been on top of this better.

[golfsim53]

Moved to reply

[golfsim53]

Obviously a lot going on with sim news but while we are getting important questions answered was this ever resolved? Can you confirm pricing?...thanks

[SkyTrak_Seth]

I just checked and apparently still in the works. I wish I had better news.

[EK16]

Bump. Any updates on pricing?

[luv2golf]

Good question, probably best to check with skygolf directly.

[voodoo_ca]

If you use a credit card to purchase the unit, sometimes you have an additional year of warranty from them - just in case someone else needs assistance.

[luv2golf]

BUMP........anything yet.

[goodmatt78]

sad...they have been trying to figure out a repair process since August. I really hope mine doesn't break...

ST REALLY needs to focus on the customer and managing expectations.

[SkyTrak_Seth]

I can't say that I disagree with you.

[firebird2k]

Any updates?

[jaus]

I'm considering buying, but would need to get an answer to this first. Any resolution? The website does not give much service information on the Skytrak, only for the Skycaddie. Also, what's up with the contact information? I've never seen a company on the web that didn't provide a phone, address, or even email on their contact page.

[Moz]

Waiting for this as well. Have the kids using the Skytrak and it makes me a bit nervous not having an answer to this in case we see a hosel rocket..