Skytrak sync problem?

[Ahusing]

Bought mine 11.11.2014. Data sync only worked Sept. 2015 for me. Seth told me they are working on it and I absolutely believe him. Love the unit.


Sent from my iPad using Tapatalk

[DougieMn]

I don't often look at my SkyGolf360 account but decided to look tonight.

Previous synchs seem to have disappeared that were previously logged? I messed around with 4 different clubs but only one shows up on the 360 account? SkyTrak showed it was synching while hitting balls but something is not right.

??????

[arwin]

My sync issue is becoming more of an issue now, I think.
It's not taking a long time to register the shots and I've had multiple times where the red light which shows that it's processing never comes back green and it won't register anymore shots!
I've tried re-starting the app and re-installing the software.

[SkyTrak_Seth]

Yep, that's being addressed.

[Wyzyguy]

I really do think this Skytrak unit has a mind of it's own!!

As my posts above, take it to the range & it doesn't sync once you're back home. BUT, I've been to the range tonight & it has sync'd some data BUT NOT WHAT I WANT!

Hit 100 balls & none of them have sync'd. Then had 50 using the Nearest the Pin challenge with my son & it's sync'd 18 of those shots.

Stupid though, that it sync's them as Driver as you can't specify which club your hitting. Really throws the data.

We'll get it sorted soon 😡💤💤

Nige

I agree with the need to select the club during the Challenges. Data coming back as Driver is not useful.

[Wyzyguy]

Well said ernie, I just want my SkyTrak to work as advertised. At the very least should extend the GIP for those of us that have paid for it and it still does not Sync. It's just the right the thing to do. I am interested in finding out how many people on the forum have sync issues? When I bought my SkyTrak, it did not advertise being a simulator, but I was sold a GIP. Fix that first.

I would like my GIP to be extended as well. That seem fair to me.

[Nigelfea]

I really do think this Skytrak unit has a mind of it's own!!

As my posts above, take it to the range & it doesn't sync once you're back home. BUT, I've been to the range tonight & it has sync'd some data BUT NOT WHAT I WANT!

Hit 100 balls & none of them have sync'd. Then had 50 using the Nearest the Pin challenge with my son & it's sync'd 18 of those shots.

Stupid though, that it sync's them as Driver as you can't specify which club your hitting. Really throws the data.

We'll get it sorted soon 😡💤💤

Nige

[liturbo]

I too have had an on again off again relationship with syncing--sometimes it does and sometimes it doesn't. Since syncing has not been reliable I now email my session to myself-this, at least for now, has provided me with an acceptable work around.

[Mazenblue]

OK, can't ask for much more. Thanks again.

[keithpbz]

Sync isn't a big deal for me, but I pre ordered so I've had mine from the beginning and haven't had a session sync since February 2015

[SkyTrak_Seth]

Nah, just saying hold tight. I do come through on my word, and I will make it right for you guys who have had issues...but I can't do it now while the problem persists.

[Mazenblue]

Again, Thank you. Except for the Sync issue, I like my Sky Trak. I understand that you care about your product, and I appreciate all of your support. I've had the unit for eight months and it syncs on again and off again. Now its been just off again. Then Sky Golf sends me a coupon to upgrade for $99.00 to extend my GIP. a savings of $100.00? To add more SW with issues? So yeah a working GIP for a year that I paid for is not too much to ask. By your again, comment I feel you might be frustrated with some of us. I am too, after working for hours and then losing data.

[SkyTrak_Seth]

Again, I'll make sure you guys with the problem are taken care of. Just let me get to the bottom of it and then we will sort it.

[SkyTrak_Seth]

Not trying to belittle you at all. If you've followed all the threads, which I'm sure you have, you'll see that there have been several instances where we thought the issue was resolved, yet it still keeps creeping back in. There are plenty (read thousands) of customers that are syncing data fine. I don't understand why you say I refuse to admit that it is an issue...I just posted above that I would work with all involved parties to get to the bottom of it. I even posted again below that we just added a new resource dedicated to this particular issue. It's not cut and dry and involves a lot of parties.

A company facebook page is not a customer support page. When you call on an uprising of the masses to flood the page with stuff like this, I do consider it spamming. That isn't saying I disagree with your frustration or the fact that it should be fixed. All I ask is that you go through the proper channel. We are working to improve the customer service area and that information is getting to us.

We get a lot of messages on Facebook. I came back here because I was at a point to come back here. Your issue was what happened to be in front of me at the time.

Finally...I agree the customer is always right. BUT, if you think we are maliciously charging everyone for something that doesn't work, then you are gravely mistaken. It's an issue. I am working to fix it.

[Mazenblue]

Well said ernie, I just want my SkyTrak to work as advertised. At the very least should extend the GIP for those of us that have paid for it and it still does not Sync. It's just the right the thing to do. I am interested in finding out how many people on the forum have sync issues? When I bought my SkyTrak, it did not advertise being a simulator, but I was sold a GIP. Fix that first.