Skytrak sync problem?

[SkyTrak_Seth]

Guys, just an update on this. Since this has been such a persistent and escalated issue - I have a new dedicated resource on it starting today.

[ernie18]

thanks mario, i have no ill will towards seth. or skytrak. infact i WANT to write a good review for them. but i need him to help me help him at this point.

[Mickey]

Ernie18 - I don't have the sinc issues you and others do, but if I did, i'd be just as vocal as you - probably more so. Good luck.

[ernie18]

so paying customers who pay 100s of dollars for things that dont work right arnt top of the priority chain? then why charge people for it in the first place? kinda seems bass akwards...

i dont call it spamming, i call it informing customers of what their purchasing, no where does it say skytrak's sync problem doesnt work for 25+ users. we all have the same problem you refuse to admit it. Infact I would go as far as calling it False Advertising that the BBB might want to be aware of. You're making profits on things that the customer cannot use or does not use.

amazing how i post on the facebook you become active since christmas eve. seth, pay me to be on the team and ill get things done, sounds like your fishing with to many poles and not enough fishermen.

ive said it before and i'll say it again the hardware side of this piece is amazing at this price point, but the software SHOULD and NEEDs to be better. quit charging people 100s of dollars if it doesnt work

dont try to belittle me seth. the customer is ALWAYS right. I'll continue to post until WE get what we pay for

and if thats not the case, better start handing out REFUNDS to us Paying customers for our data to sync.

[bennyg211]

Good luck in the show.

[TorchRedRob]

and maybe you'll be able to catch up on sleep at the show, too. Hope all is well at home with the new little one.

[SkyTrak_Seth]

Thanks guys. That's the plan

[doublebogey]

Seth, I know you're busy and this forum is and rightfully should be low on your list of priorities as we do not want to detract you in any way from your work in making ST better for all. But you're also kinda like the village god here you know? So your appearance here once in a while really goes a long way in appeasing the villagers when we get a bit restless. So thank you. Now go knock them dead at the PGA show and show us all that ST is better than ES16 or even GC2.

[TorchRedRob]

He's back!! Awesome! We were starting to go a little bonkers around here, myself included. Thanks for the honest update, dude!

[SkyTrak_Seth]

Haha, thanks....corrected

[Mickey]

Frivolously? I know that was a typo - funny though. Good luck at the big show.

[SkyTrak_Seth]

Yes, you have our attention. By spamming facebook and twitter, you are certainly able to get our attention, but understand that this pulls us away from other matters. Also, by bypassing the proper channels, the support process is not improving. Don't take it wrong way, I know that any issues are a problem that require attention - especially when you have paid for a product and you rightly expect it to work as it should. However, we are an extremely small shop and I'm only able to prioritize one major issue at a time for our team. In this instance, this forum has made it abundantly clear that simulation is THE priority, particularly TGC. We have made huge strides in the last few weeks/days with our sim partners and even managed to maintain headway towards our next release, but I'm not going to begin to get into details with that because it's not in the clear path to completion.

You have to understand that I only have (relatively) immediate control over the SkyTrak application. I've been able to take your feedback, weigh it, and fit it into the releases as I can. But the data sync issues involve a larger party and are not as easily remedied, especially when the problem is as intermittent as this. It's perplexing to all of us here. But I will do whatever I can to have our app development team and SkyGolf 360's team work to see where the issue is with syncing data prior to our next release.

Please, first report all issues to customer support. Trust me, we are getting the feedback from them and they are doing a great job at escalating issues.

Next, I am personally going to be completely swamped leading up to the PGA show, so my time here will be very limited. I understand where the issues are, and take the fact that I am not present to mean that I am working fervently to get them resolved.

-Seth

[ernie18]

i just wrote on their facebook wall and got their attention quick. im gonna go through the process and see if it gets fixed. if i were you i would do it too..

[solidzinc]

I uploaded the latest software and had the advanced package removed.....I've tried to get help but no joy. Not happy.

[ernie18]

or just post on twitter and their facebook. if enough bad pr gets out things happen quickly.