Is anyone happy with their Full Swing Simulator?

[Dax]

I wonder if the square looking ball could be rectified by a different screen material? Not sure if it would make a difference but may be worth a try. The easiest way to see is to see if one of the company’s that offer screens could send you a small sample that you can put up to compare their material picture quality to what you have?

[SkeetShooter]

Good Lord.... I mean I'd probably march on down to their office location with a 9i in my hand if I was given that kind of crap... Does your system have the new Ion3 overhead tracking system? I can't understand how you are getting shafted like this. I'd be bending over backward to make this right for you. Hope someone from FullSwing sees this and gets back to you.

[linkkingx]

That's a lot of money to spend and not be happy. This is the problem with these commercial setups that are locked into their own proprietary software. From what I can tell the data it provides should be accurate, so it's really just a software problem. I've played on a few Full Swing setups over the years but they were older models without the overhead cam so they didn't seem too accurate. I believe the spin on those models was calculated so it felt like you could swing as crazy as you wanted and the shot wouldn't spin off line too much. I'm assuming the overhead cam made it more accurate, but for the price I can't see it being that much better than a GC Hawk or even Uneekor Eye XO. Probably too late at this point but you should either try to return the whole thing and get some kind of refund or see if there is any way they can give you access to some 3rd party software like TGC or another one out there that is currently in beta. Highly doubtful they'd be willing to do either but it's worth a shot. If you don't see major improvements in their software soon the next step might be some legal action, but I'm sure that would be an uphill battle too.

[Foreman33]

All good Brettster

[Brettster]

Foreman33 and Blaiser - I'm sorry if my post offended you, but his post was out of context... I've been on this forum for years and I've never seen someone make their first post about how disappointed they were with a launch monitor/sim without explaining better what happened, and frankly, I had a very hard time believing that could be real, without seeing his invoice/receipt post, and further details.

Sorry, but I felt it my duty to call out what seemed almost incomprehensible in the world of very high dollar golf simulators, that Full Swing would disappoint a customer that badly, and not do something to make it right to the customer, or at least offer some type of 'end-point' to providing an updated version, or a date on when some of the issues would be fixed when that much money has been spent.

I also apologized to the poster below stating such.

[Brettster]

dwomble - I apologize for my quick comments, as you have completely documented your issues. I really feel for you losing that much money, over a system, which it looks like you 'somehow validated' worked when you made your second payment (06/03/2020 of $45,683), though I'm not sure where that leaves you on your final payment (maybe you did not pay that, in lieu of Full Swing fixing these issues, which would explain why your salesman has gone silent)? Is there any way you can return the simulator, and maybe get most of your money returned, so you could start over with this, or that Full Swing can provide you exact dates on when these issues will be fixed, and if not, offer you some type of refund?

I really don't understand how any launch monitor company could promise you something that specific and you find it that inaccurate without them suggesting some ways to fix your issues, or at least promise you an alternative/updated version coming soon that would fix the problems? If you're able to test it compared to TrackMan/Mevo, I also wonder why you didn't go with one of those two systems which are both priced less than Full Swing, or was it the Swing Catalyst system that you felt lacking/missing from the other systems? There are also full camera swing analysis systems you can purchase for just about any launch monitor, at a much lower price?

It is so blatantly wrong that I would hope that someone from Full Swing Golf could post here as well and explain themselves?

I honestly feel sorry for you giving up so much cash for a system that basically 'does not work' and has significant problems affecting your ability to practice (such as lack of elevation calculations). You say this about their support team:

Their standard response is, "We will see if we can get these issues added to the product roadmap". They act like I am asking for enhancements when in reality, the issues I have are bugs not enhancements.

I hope that Full Swing Golf can reply to this up here, and give some kind of comment on how/when they expect to fix these basic problems - especially when they seem to be charging such a premium for their simulators! I think it may say something though about them releasing the 'Full Swing Kit' ($5,000 launch monitor only), as maybe they are finally realizing that they are just very, very limited in who they can sell $90K golf simulators to. The majority of us up here are so intent on building up our own simulator around a launch monitor that is already proven accurate in all measurements/data.

Certainly - it seems that they have this part right as you're saying clubhead speed is 5-6MPH fast, but that other data seems to match what Trackman/Mevo show? It's almost like they know about these issues which they don't see an easy way to resolve with their own software, so they hope that offering just the launch monitor on it's own paired with an already tested software package (TGC2019) will get them past these issues - and have a product they can sell in much greater numbers - as long as all other data is correct. We will soon know if that's the case when those who pre-ordered Full Swing Kit receive their unit and start posting test videos.

Good luck, keep us informed on how it goes...

[RollinRox]

Wow, that's really unfortunate that such an expensive sim doesn't perform well. Just curious, why did you choose Full Swing over Trackman or Foresight? At a high price point, I'd look for the most accurate system that provides the most data.

[Blaiser]

Gotta love online forums. Try to build a community where people can help each other out and have fun sharing a common interest.

Then you always get the keyboard warriors that are so quick to be rude and make people feel uncomfortable for trying to be a part of the community.

Bad form, sir.

[dwomble]

Wow, I’m really sorry to hear this. I hope the issues all get worked out. I’m sure the readings are very accurate but certainly if you spend that kind of money the little things matter.

The Clubhead speed is about 5-6MPH too fast, but the ball speed is accurate when compared to a Mevo and Trackman 4. The spin rates are in the ball park.

The Sim doesn't provide any attack angle numbers.

[RAH5]

Wow, I’m really sorry to hear this. I hope the issues all get worked out. I’m sure the readings are very accurate but certainly if you spend that kind of money the little things matter.

[Sixmudd]

That’s a good question? Why would you put up with that after paying $90k? Sounds like a smear job to me, you have only one post here too?

So you are saying you put up with all that and never once asked Full Swing for help, or returned the unit? I don’t believe that - so why don’t you try explaining yourself, otherwise your post should be removed as it’s fake bullsh*t, meant to do one thing - smear the Full Swing name and/or raise the perceived value of other launch monitors by making another one look bad!

Damn bro. Maybe shouldn’t jump to conclusions like this. Think dwomble explained himself and his issues pretty well

[Foreman33]

No bueno, sir. This is an angry, aggressive and uncalled-for post. Yes, his situation is seems weird but OP hasn't done anything to deserve this. And I think dwomble done a fine job of rebutting this accusation today.

[3on3putt]

Given their cost, I doubt there are many people here who have one. There are many examples in life of "more expensive does not mean better" and 90,000 bills for a square ball that goes through trees sounds like one of them.

What is their return policy? You've had it for more than the standard 30 days but do you have any options to rid yourself of that thing? Bugs aside, those graphics leave plenty to be desired.

You can get a lot more for a lot less. If it were me, I'd be looking to unload that and go back to the drawing board with a different system that will offer a significantly better experience for a fraction of the cost. Just my two cents. No reason to spend 90k to be unhappy.

[dwomble]

Here is the FSG Range with the Green set as the target. You will notice the target line go thru the green, but there is no Pin on the green. In this image the "Target" is set to 150y, but there is no indication if that 150y is to the front, middle or the back of the green target. You can chose a Basket or a Marker as targets as well, and those do seem to be set to the the correct distance.

Again, for me, not being able to set the elevation makes the range worthless as I don't want to do all of the mental gymnastics to convert sea-level yardages to my 3,400' of local elevation.

[dwomble]

Here is a screen shot of the square golf ball representation. This is in the FSG Sim. The ball is shown as round in the TruGolf E6 app.