Is anyone happy with their Full Swing Simulator?

[Brettster]

StalefishFS3 - so the pros (Tiger, Spieth, Woodland, Day) just do promotional videos inside of Full Swing studios, because I'm pretty sure many of the promos I have seen are with the pros doing promo videos in their own house? Why would they have that installed and then let it sit there, when it must be part of their promotional signup that they actually use the simulator, or at best claim to? I can also agree with you, they are likely using TM4, or GCQuad, but then again, if they have promotional sponsorship of Full Swing - would that agreement state that they are not to use other LMs - or at least that they are not to admit it anywhere, or tell anyone? I've seen these guys (on TV) on the range inside the ropes using GCQuads and TM4s for sure - but would their agreement with Full Swing state they could not do that, maybe they can as long as they are outside? Also, I remember one video of Spieth playing in his - in his own house, as he clearly stated it was, and that he was practicing for the British Open at the time - before playing the course. The same with Woodland and Day from their promo videos... So, they just have it installed and let it sit there? Hard to believe they would not at least play on it once in a while and enough to notice the problems that dwomble mentions.

DS12 - what makes you think Tiger's company has ownership stake in Full Swing?

[DS12]

I'm pretty sure Tiger's company has ownership stake in Full Swing

[SkeetShooter]

I think its a completely private company with no requirement to produce financial disclosure statements. I saw a press-release that they use KPMG for all financial services and advice. That means that there is no way for us schmoes to find out something like that.

Also just saw that an investment firm in my neck of the woods provided an equity investment in FS in 2017 and are now a majority investor in the company. I can't imagine the investment was massive, but its current operating portfolio is around $500MM and are primarily focused on active lifestyle and sports related businesses. There is probably a lot of back scratching going on behind closed doors, and that is probably how FS continues to get lucrative partnerships with groups like the PGA, Top Golf, and individual sports players across industries.

[Dax]

Wonder if either of them might have a ownership interest in the company as well?

[StalefishFS3]

Anyone who thinks that Tiger, Spieth, Woodland, Day and/or any other pros are actually using this type of Full Swing simulator for training is deluding him or herself. Other than making promotional videos, it sits unused in their homes.

How Full Swing makes money with these types of names signed with them is beyond me. Probably by selling 90K simulators and then not spending money backing them up with support.

These guys use TM4 or GCQuad. Or likely both. Period.

[GullLakeMi]

Interesting thread. Amazing studio! Thanks for reminding me how poor my design style is and my lack of creativity (not to mention lack of space). I'll second point that there are a lot of easier/cheaper ways to get realistic play. TGC 2019 has good graphics. Seems only complaints are lateral water hazzard drop doesn't allow two club-length no nearer hole option and on full shots first bounce is a little strong. Literally getting new courses every week for free.

[Brettster]

dwomble - yes, you see fortner28 is suggesting that it doesn't matter if it is the setup, or the software - if there are that many problems with it, compared to LMs in the $2,000 price range, then ask them to return the whole thing...

I know it may be more work than you want to do, tearing it down, and installing something new, but it appears these are issues that may not go away anytime soon, if ever. Secondly, notice how not a single person from Full Swing Golf responded up here, or explained the situation and their silence indicates they are not working on fixing your issues, or that they just don't care. Sorry, but that is how it appears.

A real bummer, I know. I did like what I saw in their 2021 PGA Merchandise show video, with how the ball enters the screen at the spot you hit the screen - that is cool, but I'm not entirely sure that there are not other LMs available that do the same thing (either by chance, or by design). Other than that, I can't see how this would be the only software they have (with the square ball you mention, and the lack of object interactions) if major pros such as Tiger Woods, and Jordan Spieth are using it?

That is baffling to me, do the pros have different software than you have - and they get that software for promoting the product and they cannot offer that software to you, why? I still think it sounds like they may be hoping that their new Full Swing Kit which will be tied to TGC2019 will solve their software issues and they can move on.

[dwomble]

For that money I would expect the best experience and demand that they send a tech to resolve my issues or replace the unit. If they can't fix it I would definitely make them take it back. People don't tolerate these issues with $2,000 machines.

My problem isn’t really a technical set up issue, the software just isn’t very good. I believe my ion camera and laser array is fairly close to accurate (other than clubhead speed), but the software is just totally lacking critical features. I have detailed all of the shortcomings earlier in the thread, so I won’t go over them again here.

[fortner28]

That is very nice. Great taste and so much character.

[fortner28]

For that money I would expect the best experience and demand that they send a tech to resolve my issues or replace the unit. If they can't fix it I would definitely make them take it back. People don't tolerate these issues with $2,000 machines.

[dwomble]

jerger123, sorry to hear of your troubles, but I guess misery loves company and glad to know I am not the only one out there having issues.

[dwomble]

To their credit, just yesterday FS's Director of Sales offered to refund my money for the FSG software.

A follow up here: I received an email yesterday from Full Swing saying that there were going to refund my full cost of the FSG software. A whopping $1,250. That doesn't quite get me whole on my $90K outlay.

[MNW]

Full Swing Ion 3 here....completely dissapointed. 4 full months, several service calls, an actual service person showed up just recently. Currently, the system is usable but completely innacurate. for 3 months it wasnt usable at all. Now issues, after 4 months of completely light use since it wasnt working. tearing on frame allowing balls to be lost. most shots, anything above a 5 iron or so is about 20-25 yards right of where its supposed to go. not only is it just right. but a closed club face is being reported to e6 as completely open even thought the ion3 camera is showing closed face. before the last service call it was exactly opposite. frustrating...i would be frustrated paying $6000 much less $60k....as of now not even returning service calls. on an accurate sim with e6 im usually a plus 4 cap..several years of leagues including another full swing top golf league. im about 12 strokes worse due to complete inaccurate readings.

Did it work correctly when it was originally installed or was it causing problems from the beginning?

[Jason Penner]

Wow, what a bad take. Do you need a hug?

[jerger123]

I am very disappointed with my Full Swing Simulator and just wondering if I am the only one out there? Would love to hear from someone that likes their FSG setup.

I paid over $90K for the FSG Sim and a Swing Catalyst setup this summer and it has just been one big let down. They provided me with an old version of the E6 software from TruGolf, but it is a version of E6 that was released in 2007 and is pretty limited and no longer supported (enhanced). What they touted as their new Simulator software Full Swing Golf (FSG) is not much more than a Beta version.

FSG Issues:

• No ability to set the elevation on the driving range
• Doesn't appear that elevation is factored in to any of the course configurations
• Golf Ball is shown as square instead of round (think the old Pong Game)
• No pin shown when you set your range target to a green, so your hitting to a target that is the size of a green with no finer target than that
• No integration with the Swing Catalyst, even though they sold me both systems
• Trees, Rocks, Sand is not factored into the sim, so you can hit your ball right thru a tree or a rock and you can putt out of the sand if you wish

Full Swing Ion 3 here....completely dissapointed. 4 full months, several service calls, an actual service person showed up just recently. Currently, the system is usable but completely innacurate. for 3 months it wasnt usable at all. Now issues, after 4 months of completely light use since it wasnt working. tearing on frame allowing balls to be lost. most shots, anything above a 5 iron or so is about 20-25 yards right of where its supposed to go. not only is it just right. but a closed club face is being reported to e6 as completely open even thought the ion3 camera is showing closed face. before the last service call it was exactly opposite. frustrating...i would be frustrated paying $6000 much less $60k....as of now not even returning service calls. on an accurate sim with e6 im usually a plus 4 cap..several years of leagues including another full swing top golf league. im about 12 strokes worse due to complete inaccurate readings.