Re-Install TGC software

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  • BackBreaka
    Junior Member
    • Mar 2017
    • 22
    #1

    Re-Install TGC software

    Ok guys,

    Seem to be having to many issues with my Protee.

    I wonder if a clean install will fix any problems with shots that I do not agree with.... If I do a new install do I need info from ProTee to re-install?

    Basically having issues with "hit driver in the center of the screen and the ball goes a totally different direction",
    "Hitting a 6 iron off the deck 275 when the best I can get my driver to register is 265", "screen is 10 ft from sensor and when putting I barely make it to the screen and it says I have hit it 20ft".
    There was a swing speed on one shot that registered at 170mph???

    These are just a couple of things from today. Very frustrating.

    Cheers,
    BB
    Tags: None
    • aja
      Super Member
      • Aug 2014
      • 689
      #2
      Doesn't sound like a software problem, more like a set-up issue.

      There is a thing called Protee Customer support... They'll fix it.

      https://csc.protee-united.com/hc/en-us

        Comment

        • ProTee United
          Manufacturer
          • Aug 2014
          • 2997
          #3
          Check your light setup, check the sensors (debug screen) and check the camera configuration.
          Here is some important setup info: https://www.proteegolfsimulator.com/setup/

          Contact support if you need any help.

            Comment

            • BackBreaka
              #3.1
              BackBreaka commented
              12-17-2018, 01:25 AM
              Editing a comment
              ProTee: I had some more activity than normal last night on the Protee System and noticed a number of mishits that should not be happening. More while I was personally hitting rather than friends. I would hit a driver in the middle of the impact screen and the result on the software would be either a pop up or direct left or right hit. I turned off any ambient light and it didnt seem to correct the problem. This was also occurring with a 7 iron. It was not as bad with the 7 iron, but mostly it would be the launch angle. Hitting a number of 7 irons I could see launch angles of 30+ degree when my typical launch angle is more in the 12 degree range. I have two systems set up and they are having similar issues. They are not at my home so I perhaps should have a remote in session and see if my setup is correct? I am available basically 9-5 EST. Thanks.
              • ProTee United
                #3.2
                ProTee United commented
                12-17-2018, 08:14 AM
                Editing a comment
                Contact support.
                • BackBreaka
                  #3.3
                  BackBreaka commented
                  12-18-2018, 07:59 PM
                  Editing a comment
                  before I contact support, I am speculating that it could be because of the PC on the 2nd simulator. I hope to be upgrading that PC over boxing day sales and if it continues with that setup I will contact support to rectify.

                  I will continue to monitor the 1st simulator setup to see if it is acting up. At the moment today it seems to be preforming as anticipated.
                  Thanks,
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