H-Cam locks up

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  • EVLJWW
    Junior Member
    • Nov 2017
    • 23
    #1

    H-Cam locks up

    Anyone have this issue. My H-cam freezes up and stops working. I have to restart interface to get it working again.
    Tags: None
    • gene438
      Super Member
      • Jan 2016
      • 703
      #2
      I had this issue and ProTee actually logged into my system and monitored a few shots. They did discover an issue in how data was being analyzed and if it was not happening quick enough the system would read as a no read and lockup. They uploaded a newer version of the interface and solved the issue.

      Not sure it is your problem, but I would contact ProTee or download the latest version of the Protee interface....

        Comment

        • aja
          Super Member
          • Aug 2014
          • 689
          #3
          Had / have a similar issue with an HCam that doesn't always start at boot-up. At the moment seems that changing USB ports has helped.

            Comment

            • EVLJWW
              Junior Member
              • Nov 2017
              • 23
              #4
              Ended up with a quick response from Protee. I uploaded 3.15 and also they had me move the USB for the H-Cam to the front of my computer so that the V-cam and H-Cam were not working off the same place. Hasn’t locked up since.

                Comment

                • EVLJWW
                  Junior Member
                  • Nov 2017
                  • 23
                  #5
                  Problem is back. H Cam freezing up. I think I have the latest interface. I guess I will have to start a support ticket.

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