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2.5.4 released

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  • 2.5.4 released

    • Improved device connection flow including feature to scan for available networks in order to simplify network mode connection process.
    • Includes firmware update to 1.55 which enables network scan and eliminates possible laser drop during alignment mode.
    • Significantly increased speed of data sync.
    • Improved reading of license files and battery percentage.
    • Small bug fixes related to units of measurement.
    • Miscellaneous bug fixes.

  • #76
    wish i could factory hard reset and use older version on my ipad.

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    • #77
      Feeling frustrated with lot of miss read shoots

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      • jrz
        jrz commented
        Editing a comment
        How are you connected?

    • #78
      Does one need to be in network mode in order to play the WGT sim? I'm thinking the answer is probably yes, so…I connect via my wifi/ipad, does this mean I am out of luck until the whole connecting in network mode issue gets resolved? I have yet to be able to connect in network mode since the update.

      Comment


      • SkyTrak_Seth
        SkyTrak_Seth commented
        Editing a comment
        teamacacia Please send me a PM. Would like to troubleshoot this further.

    • #79
      Repetive login issue resolved by a clean reinstall of sky trak software on PC. Works in direct mode have not tried yet with wifi/network mode yet.

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      • #80
        come on seth, gives us the new version those apple guys always get the fun gadgets anyway!!

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        • #81
          Seth is MIA...

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          • #82
            Hopefully his absence is a sign he's working really hard to bring out the next patch or at least a hotfix...

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            • #83
              I like seth as much as the next guy but we are all super busy in our lives as well and still check this forum on a crazy basis (almost an unhealthy amount sometimes) and his business is the golf simulator world. It may not be him who does it everyday but I would be very surprised if all of these companies didnt have someone (or if not, should be) checking these online forums at least once on a daily basis. Im thinking hes probably just not allowed to release any info yet.

              And if im wrong and they dont all check this very consistently, then they either dropping the ball on some very useful customer insight or most likely just checking it in the shadows without much response. This is definitely where Seth is one of the best and much appreciated in actually giving some real insight to what skytrak is doing. Im kinda surprised a lot of these other companies arent more active in the forums. I hear foresight lurks around here but not much response. But then again, the non business consumer doesnt seem to be their top priority.

              Well I digress, basically Im just guessing he isnt allowed to talk yet.

              I am now a GC2 guy the last month or so but still havent sold my skytrak yet. I am very interested in what they are coming out with next here and if it was possible they were able to make a poor mans HMT like thing with the skypro. I do feel for the annoying basic issues a lot of guys are having after the last update too, ive been there and that is infuriating, especially when it was working perfectly before the update.

              Comment


              • SkyTrak_Seth
                SkyTrak_Seth commented
                Editing a comment
                It's safe to say that one facet of my business (role) is with the golf simulator world, but there's a lot more at play with my responsibilities. I picked this forum not because of any relation to golf simulation, but because it's members are avid golfers, know technology, and are great at providing feedback. Being able to monitor the sims is a huge bonus! But with so many companies involved in this project, I've learned that releasing any info is a slippery slope. Everyone wants X, and X might be ready to go for a long time but is unexpectedly waiting on Y. And it does get hard to keep updating people on X without knowing when Y is going to happen, especially when Y might be waiting on Z. If I had my way, we'd have a whole team monitoring and responding in forums like this because it's a great way to gather a ton of feedback and at the same time, help a lot of people with a common problem in just one post. Believe me when I say I could spend more time here.

            • #84
              Sorry for the delay guys. We are an EXTREMELY small shop here and going through some transitions at the moment. We are, however, in the process of pulling someone in who can help me out on the forum. I gain so much insight from you guys, but understand that every time I "check in", it's at least 4-6 hours of solid work going through the threads plus my private messages (I get a ton!) So I have to very carefully weigh that vs the work I need to do in the software, helping support, working with sim partners, future planning, etc. I wish I could be on every day, but I'd never get anything done.

              That said, these issues with v2.5.4 have to do with the firmware upgrade not playing nicely with the old SDK (which all of our sim partners are on). This was not anticipated and they are all working very hard to get up to speed. I will check in again with our partners to see where we stand.

              Regarding the log-in issue, we found a bug there too and will be included in v2.6. I am working as hard as I can to get that out to you guys next week. I'm very sorry for the inconveniences here, and please know that I'm not avoiding or on silence...I'm working like crazy to get these issues resolved.

              Comment


              • peesh23
                peesh23 commented
                Editing a comment
                I second jrz's comment... Since the upgrade I can no longer connect in network mode. I have tried resetting the unit several times (around 10-12) and each time it shows connected to the network (second light turns solid yellow) and then it never goes solid green across all three lights. It just sits there. The only way I can use my ST is in direct mode or with USB. If network mode is the most reliable way to use a sim like JNPG then I definitely want to use that method. I'm surprised more people aren't upset about this unless there is something specifically wrong with my unit??

              • jrz
                jrz commented
                Editing a comment
                Thanks peesh23. It seems that SkyTrak has been dancing around this issue. Their lack of response hasn't been impressive.

              • SkyTrak_Seth
                SkyTrak_Seth commented
                Editing a comment
                I'll respond to constructive responses. peesh23 , please send me a PM. I'd like to work with you offline to get this resolved asap. We have thousands of customers using network mode just fine since the update, so I'm very interested to see what could be going on.

            • #85
              When the update originally came out I had only one occurance of a connection issue. It was the very first time I tried it after the update. When I rebotted everything and logged in via the changed connection instructions, I have had no issues at all. I am on PC only and Non USB. I have used the ST program and the TGC and have had no issues. Works everytime and I only had one miss-read (ball went about 50 yards right). I origianlly had a bunch of non reads but I had my ST unit raised about 3/4 ". When I lowered it, it works perfect. I will try the app on ipad later today.

              Comment


              • #86
                We integrated the new SkyTrak SDK into the TGC for SkyTrak interface. You can download the updated version 1.45 here: tgcstupdate1.45.exe
                This update is for TGC users only. Make sure the TGC for SkyTrak app is not running in the background when updating...

                Comment


              • #87
                Originally posted by ProTee United View Post
                We integrated the new SkyTrak SDK into the TGC for SkyTrak interface. You can download the updated version 1.45 here: tgcstupdate1.45.exe
                This update is for TGC users only. Make sure the TGC for SkyTrak app is not running in the background when updating...
                So after installing the 1.45 TGC update on both computers (different PC hardware, routers and internet service providers) I played a head to head match with my father who also has a Skytrak. We had 4 TGC/SDK/SkyTrak crashes during this round.

                The TGC app itself was still running as if I was to take my shot when the SkyTrak went Green, Red, Red and then became non responsive so I went to the desktop and took a look at the TGC launcher app (I believe this is the new SDK) and sure enough twice on each machine the license part where it reads "SkyTrak license" had a red X. Although both SkyTrak's are properly licensed for TGC play. The machine licenses for TGC did however show green checks.

                I forgot to mention the only way to get the system to work again was to fully shutdown TGC (including the launcher/SDK) and then restart the TGC app.

                SkyTrak_SethProTee United I believe you may be a License Call home issue for us TGC users that is causing the SkyTrak hardware to cease working during TGC gameplay. Again I can confirm this happened 4 times yesterday on 2 different computers running the latest SDK and 2.5.4

                I am hopeful this information helps resolve the system crashing issue.

                ​​​​​​​
                Last edited by Sledge0001; 03-12-2017, 05:38 PM. Reason: additional clarification on the rebooting TGC to get it to reconnect

                Comment


                • #88
                  If you never updated to 2.5.4 then this is not required, is that correct?
                  Originally posted by ProTee United View Post
                  We integrated the new SkyTrak SDK into the TGC for SkyTrak interface. You can download the updated version 1.45 here: tgcstupdate1.45.exe
                  This update is for TGC users only. Make sure the TGC for SkyTrak app is not running in the background when updating...

                  Comment


                  • #89
                    Like some other posters, i cant say this update has resolved anything... might have helped, but not resolved... had about 5 disconnects and 4 no reads across 18 holes... was hoping for better.

                    Comment


                    • #90
                      Originally posted by McBain View Post
                      Like some other posters, i cant say this update has resolved anything... might have helped, but not resolved... had about 5 disconnects and 4 no reads across 18 holes... was hoping for better.
                      I agree it helped but it was still better before the update.

                      Comment

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