Latest SkyTrak App Crash - Need Info

[YonexMan]

1) laptop with discrete video card
2) i3 8Gb
3) Windows 10 x64
4) Practice sessions - could be after 30 odd shots or could be more
but the common thing is that the skytrak starts miss-reading several shots in a row - up to 4 or 5 in a row missed and then it crashes. Windows 10 reports that Skytrak is no longer working/responding and shuts down the app.
5) have to relaunch the program and after that it seems to work fine
6) haven't had it crash after a relaunch

Have also tried running skytrak on a second laptop that is an i5, 8Gb, on-board graphics running Win10. Has the same issues.

Skytrak is connected directly by USB in both cases.

Have also noticed that the delay time after hitting the ball to when the graphics show up on screen is getting longer and longer, just before Skytrak then starts mis-reading shots and then crashes.

[SkyTrak_Seth]

Guys, thank you so much for the quick responses. Having this kind of turnaround on gathering this information is invaluable. We were able to find the issue and will be resubmitting a fix to Apple (PC also) by tomorrow. Thank you again and sorry for the inconvenience.

[Ryan_luan@yahoo.com]

Great! Cannot wait.

[penrose]

I am about 4 versions behind, can I just upgrade to the most recent when it comes out tomorrow? This is for PC. I am about 6 versions behind on iPAD.

[jaus]

Guys, thank you so much for the quick responses. Having this kind of turnaround on gathering this information is invaluable. We were able to find the issue and will be resubmitting a fix to Apple (PC also) by tomorrow. Thank you again and sorry for the inconvenience.

Does this mean we are waiting for Apple and Microsoft to implement some kind of fix?

[JacobMac]

I just got my skytrak last week. I'm running it on a brand new iPad mini 4. I've had to delete the app several times already to get it to work. But I couldn't get it to work at all yesterday no matter what I did. Reset, clear cache, reinstall app etc. Is anyone else having these problems?

[Ryan_luan@yahoo.com]

What is the error you saw? Do u use direct mode or network? If you use direct like me, you have to: - install; - stay connected to internet (NOT direct mode) and log on the SkyTrak; - exit SkyTrak and clean cache; - disconnect internet and connect to SkyTrak; - reopen SkyTrak while in direct mode.

[JacobMac]

I'm running it on network mode. I didn't get an error message. It just crashed, or it wouldn't connect, or it constantly was searching for license files.

[N54TT]

I experienced my first crash today....it has NEVER done this the entire time I've owned the Skytrak for over 1.5 years

1) Ipad
2) Ipad Pro
3) 10.0.2
4) Crashed after only hitting on practice for only ~10min
5) Closing and restarting app resulted in crashes after hitting first shot. Resolved after deleting and reinstalling app.
6) TBD

[SkyTrak_Seth]

Thank guys, we found another potential issue over the weekend and took care of it as well, so should be good to go. Before we officially release anything, I'd like for you guys to who are having the issue to give the new version a go to make sure it resolves the crash. I will post the link to the new PC app here shortly. If you are on iOS, I can't just put it out there prior to release, so please send me a PM and I will reply to you with a promo code to download from the app store once it is approved by Apple.

[SkyTrak_Seth]

Sorry for the delay, we put it through over 1000 shots just to be sure. Here is a version of v2.6.5 for Windows. Can anyone on PC that was experiencing a crash please give this a shot: http://downloads.skygolf.com/Softwar...ytrakSetup.exe

[SkyTrak_Seth]

Still waiting on some PC feedback. iOS codes just went out and happy to send more if anyone that has experienced the problem wants to test.

[N54TT]

My crash wasn't often...but I'll have the code to test out the IOS!!

[frankiepap39]

i installed PC version about 1 hour after i saw the post... I've only hit about 40 balls so far so may not be the best to comment but so far so good. in saying that, i didnt have issues with the version before either. maybe someone with a few more hours on the new version can advise?

[SkyTrak_Seth]

Yeah, that's my problem. Can't recreate it here or even find someone that can. Thanks!

[dagratest816]

Still waiting on some PC feedback. iOS codes just went out and happy to send more if anyone that has experienced the problem wants to test.

I will download tonight i plan on doing a bag mapping so i should be hitting well over a hundred shots and also plan on downloading E6golf with the 30 day trial demo i have so ill try and throw it through the ringer tonight and tomorrow and give you an update. Thanks.

[dagratest816]

Sorry for the delay, we put it through over 1000 shots just to be sure. Here is a version of v2.6.5 for Windows. Can anyone on PC that was experiencing a crash please give this a shot: http://downloads.skygolf.com/Softwar...ytrakSetup.exe

I have tried twice to download the setup file and both times i have received an error saying the "setup files are corrupted please obtain a new copy of the program" is there a new download link or something wrong with this setup file? Cant download the update. I have windows 10 currently

[jaus]

I haven't had a chance to do a real test yet. Hit about 20 shots with 2.6.5 this afternoon. No issues while hitting, but I did notice that if you load the program and enter the driving range and then try to close the window the program is running in, it freezes up until Windows reports the program as not responding and asks if you want to terminate it. I encountered this several times while testing out my connection with the new version. Did not have a problem with the test run where I ended the session and closed the window from the menu page.

Should have more time to do a proper test tomorrow.

[dagratest816]

I have tried twice to download the setup file and both times i have received an error saying the "setup files are corrupted please obtain a new copy of the program" is there a new download link or something wrong with this setup file? Cant download the update. I have windows 10 currently

Got around this issue for whatever reason when downloading the apps it stops at like 32mb 39 and 40 then if i just keep clicking the link it then continues downloading from where it last stopped loaded up and bout to hit some golf balls