TGC2019 Upgrade for SkyTrak?

[IowaCat89]

New SkyTrak user here. I would like to buy the TGC Single Purchase (lifetime) plan and the receive the upgraded TGC2019 Single Purchase for free when it becomes available (as described in the link). That would allow me to fall back on the TGC if the TGC2019 is buggy. When I read though the info on this site, ProTee United claims that I can do this, but it is not clear to me that it is applicable to SkyTrak owners since you have to buy through SkyTrak directly. I called SkyTrak and talked to customer service and they could not tell me anything about TGC2019.

Does anyone understand the relationship between SkyTrak and TGC, ProTee United, and Rapsodo? It seems like they are all connected somehow, but it appears that SkyTrak has control of everything related to SkyTrak. For example, SkyTrak might decide that TGC2019 will never be offered on a SkyTrak system, and there would be nothing that anyone could do about it. Is that correct? If SkyTrak does offer TGC2019 in the near future, say in March, could a purchase of TGC now simply mean that I have to buy TGC2019 at the later date for the full price?

I absolutely am not willing to spend $795 for an old piece of software that will be replaced in the near future, forcing me to pay some unknown amount at that later date. I can't imagine that anyone thinks that is reasonable. I also can't imagine why the customer service folks at SkyTrak know nothing about TGC2019, but they claim they don't. Am I being unreasonable?

[ProTee United]

Our support desk does not have an open ticket on your name... To answer you questions: All available packages will be made available by SkyTrak and will need to be purchased online through SkyTrak. Nothing changed here. Always has been this way.

[IowaCat89]

That's what I figured. So if I buy TGC from SkyTrak now, will I get the TGC2019 free upgrade from SkyTrak, or will SkyTrak decide the price of the upgrade at a later date? Is there any chance that I can download the upgrade from ProTee directly like the Alpha Testers? As for opening a ticket, I assumed I had to work with SkyTrak since they are the only folks that can sell me the software. Calling them has not answered any questions for me.

I'm glad to proceed down any path you suggest, I just don't really understand the relationship between the different companies involved here. I was surprised to see the splash screen say Rapsodo on the SkyTrak software. They must play some role in the product, but I've not figured that out yet.

Thanks for taking the time to post on this board. I think there are a number of folks that are looking for the same info.

[Teddy Dunn]

If that is the case what happens to those of us who purchased TGC in 2018 but didn't get Alpha Access? How do we "purchase" the upgrade from Skytrak if we qualify for the free upgrade? Will Skytrak (via Skygolf ) offer the free upgrade based on purchase history?

[ProTee United]

Alpha is a test build, strictly for testing purposes, which we made available for a selected group of people.
If you purchased TGC in 2018 or between now and the actual release (not alpha or beta, but final release) you will receive a free upgrade when the final version has been released.

SkyTrak users who are eligible for a free upgrade (see above) will receive an email from SkyTrak with a free upgrade code when TGC 2019 has been released for SkyTrak.

An upgrade package will be made available for purchase on the SkyTrak/SkyGolf websites. SkyTrak owners who do not qualify for a free upgrade must purchase this upgrade package through SkyTrak.

We give SkyTrak the US$ pricing for the various software packages (including the upgrade pricing), which they publish in the online stores.

[doublepar22]

What about the TGC2019 for Simulators Upgrade Package Pre-Order? Skytrak is listed as an option for the platform. Are Skytrak users allowed to preorder the upgrade right now?

[riewerts]

Hello ProTee United , When will Skytrak users and others know if they have been given a free update from the free update sign up form request?

[IowaCat89]

Thanks ProTee. That helps a lot.

[Fhacker]

IowaCat89 so are u buying it now? I think your many concerns have been answered?

[IowaCat89]

IowaCat89 so are u buying it now? I think your many concerns have been answered?

Yep I'm ready to pull the trigger on the TGC if I keep the SkyTrak. I still miss way too many shots. Right now I'm trying Direct Mode rather than Network. I've given up on USB. I know it's capable of capturing the shots because I've had streaks where it catches almost 100% for about 100 shots in a row. However, it often gets in a funk and misses over half the shots, which is really annoying if I have a guest. I have a permanent setup, so going with a ProTee setup is an option I've been considering.

[IowaCat89]

I just noticed that you have a SkyTrak with TGC. I certainly seem to have better luck with the SkyTrak software than with the E6. Do you think TGC works better than SkyTrak or is it the same?

[Fhacker]

I never tried E6 so can't compare to that. TGC works very well, I think there are enough opinions on here that will confirm that.

[Dmcgrawjr]

so what is the price on TGC2019 when it comes out? i have my skytrak but no setup. wondering if it would behoove me to bite the bullet and but TGC now so i can get 2019 for cheap or is it the same price?

[IowaCat89]

so what is the price on TGC2019 when it comes out? i have my skytrak but no setup. wondering if it would behoove me to bite the bullet and but TGC now so i can get 2019 for cheap or is it the same price?

I have no idea. I decided to get the old version now and then the new version will be free when it comes out. I find it hard to believe the new version will be cheaper than the old one.

[AZSIMFAN]

I'm sorry to bring up an old thread, but I was reading through a bunch of posts on this trying to figure out if I'm eligible for a free upgrade from TGC to TGC2019. I bought my software in late 2017, so before 2018 which would have made me eligible for a free upgrade according to what is mentioned in this thread. So does that mean I'm SOL since I bought a few weeks before 2018, and I'm stuck paying $545 to upgrade on top of the $1,000 that I already paid for the software??