More Mevo+ Shipping Delays

[JakeGeezy]

Ordered mine from Rain Or Shine Golf on 2/17 and was expected to ship late March. Received an e-mail this morning saying Flighscope has pushed all of their time frames out another month and I should expect mine to ship out late April. So from order date to expected shipping date is roughly 8 weeks.

Anyone else seeing this? Hopefully all re-sellers are sending the same messages.

[Virtualadam]

The CEO sent an email recently stating that they are still on track to deliver to the projected shipping times, even with all the uncertainties going on.

[tvargas3]

That is great news. I'm still over a month out until mine gets shipped but, comparing to our problems in the world, I can be patient for an extra month.

[pwade3]

Can’t imagine when I will see a replacement. Ordered Jan 28th. Received on March 7th. Returned today because of the possibility of faulty unit. Ugh 😫

[tvargas3]

Wow. That’s a bummer. What was wrong with it?

[pwade3]

Massive right spin axis with driver and woods indoor.

[tvargas3]

Flightscope just sent out an email that South Africa is on lockdown for 21 days and will reopen on 4/17/2020 (see below).

"Dear Valued FlightScope Customer,

With Covid-19 continuing to impact people and countries around the world, the health, safety and the well-being of our family, employees and community are paramount. We continue to monitor and adhere to all the information provided by the CDC, as well as national and state governments.

South Africa has been placed on a 21-day lockdown, barring any non-essential businesses from continuing operations. As a result, our production facility will be shut down which unfortunately prohibits us from manufacturing and shipping FlightScope Mevo+ units during this period. The lockdown in South Africa is scheduled to end on April 17, 2020.

While this news is frustrating, it is also temporary and we are proactively gearing up for production and shipments as soon as this lockdown period is over. We will continue to update you as best we can with estimated delivery dates as more information comes in. Please be assured that your order will ship in the order it was received.

Once again, we want to thank you for your understanding and patience as we all manage our way through this unexpected challenge. Please know that our sales and support teams in the United States and South Africa will continue to work remotely during this time. If you have any additional questions or concerns, please do not hesitate to contact us.

Sincerely,

The Global FlightScope Team"

[JakeGeezy]

Ouch. Man, sorry to hear that. I hope it eases up faster. Also hope that doesn't affect US orders.

[GungHoGolf]

That's where US inventory comes from, so it probably will.

[Virtualadam]

Speaking to Flightscope today - sounds like they may have some inventory arriving from before the shut down, so some of the pending orders may still be filled over the next few weeks on schedule.

[jvh42]

I hope you're right about this! I am on that facebook Mevo+ user group and Daniel from FS said that a few weeks ago some orders from 2/17 were shipped out to the customer. I ordered 2/18 and was in the next shipment that comes in. He also said mine was already made and waiting to be shipped from SA. I still have yet to receive that email about the delay.

[jvh42]

Spoke to customer service again and it looks like they didn't get that shipment out before the shutdown unfortunately but Ill be slightly optimistic that you got some info that I didn't

[Virtualadam]

Sounds like there is only one thing left to do...hop on a plane to South Africa and pickup that pallet from the factory ourselves!

[jvh42]

Ha you can't even fly into South Africa right now!! This worldwide situation isn't boding well for the launch of the Mevo+, they just weren't able to get units into people's hands as quickly as they wanted to I'm sure.

[tvargas3]

This wait is brutal. Everyday I keep thinking, I could be playing golf on my Mevo+ right now. For a bit I was debating getting the SkyTrak but really don't want the yearly subs. But now SkyTrak is delayed between mid-May to mid-June with deliveries. Crazy times.

[JakeGeezy]

Here is my email chain with RoS Golf as of 4/3

-----

It is hard to speculate on anything at this point. In today's world with all that is going on there is very little that is certain. I do know that FlightScope is waiting on Chinese parts and they are back in the factories. FlightScope is currently closed until April 9th. The only launch monitors we have available right now are the ErnestSports ES12 and ES14. We have had a massive spike in volume due to the coronavirus outbreak. This is all the news I have and I hope things straighten out sooner than later. We wish we could offer partial refunds for Mevo+'s however with this being a industry wide backorder there is nothing we can really do about the situation.

John

Customer Support
RainorShineGolf.com
(888)831-9489



On Thu, Apr 2, 2020 at 11:10 PM Jake:

Thanks John. I know you’re just the messenger for the manufacturer. Couple of questions :

1) How realistic is that time frame given uncertainty of South Africa lock down? How confident are they in hitting that time frame?
2) Are you hearing any information about partial refunds for those of us that are more delayed by 2 months?
3) What other alternatives do I have that you would recommend to get monitor faster?

Thanks for the communication,
Jake


On Apr 2, 2020 at 10:48 PM, <Rain or Shine Golf> wrote:

Jake,

Unfortunately we have gotten some bad news. They have been delayed until Mid-May for shipment due to the coronavirus outbreak. Please let me know how I can assist.

John

[jvh42]

@JakeGeezy

I ordered direct thru FS so I'll have to check in with them soon. Maybe RoS batch is pushed out to Mid-May. Last info I got was that mine was made already and literally couldn't get out of SA because of the lockdown. So hopefully mine can ship after the lockdown is lifted. I'm glad you asked about some kind of refund because I think they really blundered the launch. I do understand about the virus shutting all things down but they did have units at the PGA show so those things were probably made in December and they just didn't anticipate the demand somehow.

[jvh42]

Well 2 more week shutdown in SA on top of the original 21 days. Expect this to be added onto our delivery day. I hope we get some kind of info about where our units are. I know they have their hands tied but would be a nice gesture

[Obedt]

I put in an order today. I know it's going to be a long wait, but once you get the ok from the boss lady, better to put in the order before you mess something up and she changes her mind.

[7iron]

Great News Just received this email from Flightscope.

Original delivery was planned for 10th April to 17th April

Hi XXXX

Your unit shipped today. Your tracking number is XXXXX.


Kind Regards,


Brad Nell

Mevo Support

[DS12]

When did you place your order, mid February?

[Obedt]

That’s awesome man! So, quick question, is there a way to track order status online or only via email/phone?

[jvh42]

Still got nothing and I ordered 2/18. I'm in the USA

[7iron]

1. For DS12
Order placed on the 26th Feb,

2. For Obedt
I am based in Europe so Delivery is by DHL all tracking info available, expected delivery Wednesday 15th April. That is really good for the Easter weekend.

[Obedt]

Thanks man; hope you enjoy the unit. I asked my question wrong, I meant seeing online your order status, not tracking while shipping. Just kind of seeing something from Flightscope saying order xxxx has been processed. Expected shipping date 6/30 or so.

[jvh42]

Guess you got lucky, I ordered on 2/18 in the USA, last info I got is because of the shutdowns in south Africa they can't get anything out. Supposedly an email is being sent out monday with more updates. I hope to get it since I didn't get the last one

[7iron]

No Just had a:
Confirmation of order,
Expected delivery date
Then actual shipping.

Three emails only.

[Brandon]

I've been away for awhile and I placed my order today. I sold my Skytrak about a year ago but I've been missing it lately due to quarantine. 6-8 weeks is brutal but I guess I've made it this long without I'll survive.

[schurlette]

I think they managed to get the shipment for European customers out before the lockdown. They distribute everything via Poland. Apparently the shipment to Poland arrived on Monday and was stuck in customs for a few days and now they are sending them out. I (based in Europe) ordered 2/24 and will recieve the unit on 4/15 (a bit late for the - back then - promised 3 weeks, but fair enough given the circumstances). I guess the US shipment just didn't make it out of South Africa in time.

Flightscope does not seem to be very good with order confirmations etc. I never recieved a confirmation stating the delivery address or anything else one expects these days (order number, expected shipment, carrier used, contact details, payment confirmation - really things that should be on a pro forma bill).

[Virtualadam]

I think they managed to get the shipment for European customers out before the lockdown. They distribute everything via Poland. Apparently the shipment to Poland arrived on Monday and was stuck in customs for a few days and now they are sending them out. I (based in Europe) ordered 2/24 and will recieve the unit on 4/15 (a bit late for the - back then - promised 3 weeks, but fair enough given the circumstances). I guess the US shipment just didn't make it out of South Africa in time.

Flightscope does not seem to be very good with order confirmations etc. I never recieved a confirmation stating the delivery address or anything else one expects these days (order number, expected shipment, carrier used, contact details, payment confirmation - really things that should be on a pro forma bill).

Awesome - great to hear you’ll be getting one before the lockdown. I ordered 2/25 so a day later with expected shipment April 10-17, so I guess the next week will confirm if there is anymore going to North America. Hopefully Flightscope will email all back ordered with best guess revised dates, so people can better decide what they want to do in the interim...

[jvh42]

I would hope they got some out to North America before the lockdown. Would be a little confused how they managed to get out a shipment to Europe but not North America.

[DS12]

8-10 week lead time is now shown on the Flightscope Mevo website

[jvh42]

That changed the other day, I think Friday 4/10. I ordered 2/18 so we'll see if that's true for all back ordered or all orders going forward.