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  • Skytrak Bugs and TGC

    I have played two rounds, on two different courses (both labeled as ProTee which I believe means they are good for sim play) on TGC with my Skytrak and have encountered the following two consistent errors. FYI - I posted something similar on another thread but thought this topic was deserving of its own conversation. If you are experiencing the same thing please chime in.

    1) Distances are very off. It seems that this affects higher lofted clubs more than lower lofted clubs and drivers. For example, my 9 iron IRL carries about 140 yards. In TGC with the skytrak it was carrying about 170 yards. While I would love to be able to hit it that far I know that this is well beyond what can be accomplished by the pros.

    My guess is that TGC is not calculating backspin and sidespin into their ball flight algorithms correctly. Clubs that produce more backspin are carrying way too far and are rolling on the green without any checking.

    I believe that sidespin is not being calculated correctly simply because I have never hit so many drives and long irons so straight in my life. I fight a strong draw and every long club I hit went very straight in TGC with Skytrak. When I pushed or pulled a ball it seemed that the HLA was accurate (i.e. if I pushed it right the ball went right) but each pull or push was straight without a draw or fade.

    Just to make myself feel more sane I played a few holes at Wade Hampton on E6 after my last round on TGC and the ball flight was what I expected. Distances were as normal and balls were showing backspin on the green. Pushes faded to the right and pulls drew to the left.

    2) TGC seems to be picking up any movement within view of the device's camera as a shot. The shot resembles a poorly hit topped punch shot. These false reads were picked up when I was placing the ball, with my club, on the red laser dot (this is how I have always placed my ball with the Skytrak app and E6 - both have never read such movement as a golf shot). TGC also once picked up my foot, which stepped within about 18 inches of the unit, as a shot.

    Based on these bugs it is my opinion that TGC on Skytrak is at the moment unplayable as a true sim combination. While it was fun to launch my short irons a mile, and to hit all of my long clubs and woods dead straight, it is playing more like a game than a sim. Until these problems are fixed I will not be using TGC since the outcome is that I will be teaching myself to swing improperly. I invested in Skytrak and TGC to improve my game accurately - this does not seem possible at this time.

  • #31
    ProTee United Can you please shed some light on why even though this is related to SkyTrak only the same bug is not being experienced in the SkyTrak app or E6? It seems there is something related to TGC that is causing this problem. BTW, I'm just curious, not trying to give you guys a hard time.

    Comment


    • aja
      aja commented
      Editing a comment
      Wasn't the previous post clear enough? It's a SkyTrak issue.

      ProTee handles TGC. SkyTrak is handled by SkyGolf.

      Ask them.

    • keither5150
      keither5150 commented
      Editing a comment
      I believe that it's on Skytrack's radar. Hopefully it gets fixed soon for those that have this issue.

    • jrz
      jrz commented
      Editing a comment
      Guest, I wasn't asking the question to you.
      The answer to the question I posted most recently is not clear. Both SkyTrak and ProTee have mentioned creating fixes. Please kindly read the entire thread before posting passive aggressive comments.

  • #32
    It seems that adding ghosts is pretty buggy. When I add multiple ghosts (2nd and 3rd) I can't tell if they are added and have to keep resuming the game to see. I had to try multiple times to get it right. Maybe I'm doing it wrong, but it isn't very intuitive.

    Comment


    • ProTee United
      ProTee United commented
      Editing a comment
      There has never been any complaint about adding ghosts. Not on the sim and not the PC game. When you add ghosts players they will appear in the player list below your name on the course. If you do not see them then they have not been added.

      Add your ghosts before you start playing, not in the middle of a round. You can do this just before you tee off.

  • #33
    Hey all, these issues are all related. I posted in the other thread, but it has to do with some wires crossed on integration regarding delivery of spin data. We will push a fix soon. Many thanks for your feedback and patience.

    Comment


    • #34
      Thank you so much Seth. Keep up the good work.

      Comment


      • #35
        Hey! Here's two more TGC/Skytrak bugs I am experiencing. Just want to let ProTee and Skytrak know to be aware and hopefully resolve in next release.

        1. On multiple occasions when pressing the rewind shot/mulligan button TGC takes me back further than one shot. Sometimes back to the previous hole on the green putting again. This is a pain because we have to play those shots again.

        2. Also I was playing with another person. I hit my drive 40 yards further. But then on our approach it switched our shots. Meaning, it made me play from the other persons drive and they got my ball position from my drive. The bug is it didn't assign the correct player to the shot that was hit. I've seen this happen twice so far.

        Comment


        • #36
          @Skytrak/Seth

          Will I be able to use my $1,000 worth of sim software this weekend?

          As it plays right now with the greens issue and phantom shots, it is not playable.

          I had planned a get together with friends for a couple of rounds, but not under these conditions.

          Comment


          • SkyTrak_Seth
            SkyTrak_Seth commented
            Editing a comment
            I sincerely hope so.

          • Spudly
            Spudly commented
            Editing a comment
            Thank you, I know this was probably the last thing you were looking to have to do.

          • leonardchiu
            leonardchiu commented
            Editing a comment
            Cross fingers hoping soon... Certainly hoping the shot shaping due to the incorrect spin numbers are in the fix coming soon. So disillusion with all straight shots. Looking forward to it!

        • #37
          Any news on updates to rectify the spin data bugs?

          Comment


          • ProTee United
            ProTee United commented
            Editing a comment
            Sorry, it has not been fixed yet. We are on top of it. Highest priority!

          • SkyTrak_Seth
            SkyTrak_Seth commented
            Editing a comment
            What ProTee said. Sorry guys, was really hoping to get it out by today. Just not worth rushing in the grand scheme of things.

          • leonardchiu
            leonardchiu commented
            Editing a comment
            Alrighty.. Just need to know that... haven't launch it since the discovery of these bugs.
            Luckily there is still the ST app to quench the "golfing" thirst ... Looking forward to it...

        • #38
          Well after reading all of the posts regarding phantom shots, and phantom putts I have this problem. Yesterday was my first round using ST and TGC, TGC had to remote in to get the software loaded. After they left I had the software working but only 5 courses (I paid for all 92k) up with no instructions. First course was Flathead Lake I had 33 phantom shots or putts 27 of them with me holding the ball, I can't play like this. Reading the post back to 2014 it was an issue. No fix? E-mailed TGC they're just very slow at responding (it took 3 weeks to get them to remote the up load), then I called ST they said it's a software problem and they have no access. HELP

          Comment


          • ProTee United
            ProTee United commented
            Editing a comment
            Here is a video on how to load a golf course (THE OTHER 95,000) : https://www.youtube.com/watch?v=pUGn3Rr70RQ

          • ProTee United
            ProTee United commented
            Editing a comment
            Send an email to the ProTee helpdesk and they will send you a software update.

          • Spudly
            Spudly commented
            Editing a comment
            Yeah, I have to agree with ProTee on this one, how can this issue go back to 2014, the software was just released two weeks ago. Both ProTee and Skytrak are working on a solution which I am sure will involve a firmware update soon. Please do your homework before signing up for a forum site just to come on here and blast our manufacture partners, seriously, this was your first post! Fail.

        • #39
          Anything change today? Had no issues with phantom shots until today. Anytime the ball is placed in front of the Skytrak it detects it as a shot?

          Comment


          • #40
            @ST & ProTee, any updates on the spin issues? Hasn't launch TGC for a week... To make thing a little worse, the ST app seems to be experiencing some bugs of its own too.. Any updates to make the wait a little less painful?

            Comment


            • Fieldygolf
              Fieldygolf commented
              Editing a comment
              Hi @ protee could you send me update as well please

            • Jeremy Field
              Jeremy Field commented
              Editing a comment
              @ProTee, can I get the link also. I have been experiencing ghost shots and non-computed spin in TGC also.

            • ProTee United
              ProTee United commented
              Editing a comment
              Just use the installer and reinstall the Interface. This will update the interface to version 1.4.1.

          • #41
            Hi protee would you be able to send me the update link as well please hoping to finish off q school today

            Comment


            • leonardchiu
              leonardchiu commented
              Editing a comment
              Got it ProTee but only able to test it on Monday. Will report back. Cheers!

            • leonardchiu
              leonardchiu commented
              Editing a comment
              The new version 1.4.1 - green now holds better and relative to spin. Meaning that when I hit a 8i @ 6k spin it does hold better than previous however I noticed that it still runs quite a bit from real life. But arguable for green speed.

              Shot shape works now just a tad less drastic than real life and ST apps.

              Will test 18 holes later today and report back.

            • leonardchiu
              leonardchiu commented
              Editing a comment
              I retract the above. Played 18 holes.
              Good! Most of the spin problems are rectified. Green holds well and shot shaping is great.
              Putting is overall accurate.
              No ghost shots for the entire 18 but of cos I was pretty careful moving the ball around the red dot. Hope this version solve the same problems for others.

          • #42
            Well my excitement has been knocked down just a tad since my initial impressions in the Skytrak/TGC thread. Had friends over today to play. Had so many "no reads" that I lost count. It almost always happens on pitch shots and chip shots with wedges. Unless the person makes perfect contact it almost always gave a no read. If someone hit even slightly behind the ball it was a no go. I've not really hit pitch shots in the Skytrak range, but I've never had "no read" problems. The problem appears to be somewhere in the communication between the Skytrak and TGC. I hope this is something that's being addressed in this new interface update. If not, I hope it's something you guys are actively investigating. Was kind of embarrassing considering how much I talked the Skytrak and TGC up before they came over. ProTee United SkyTrak_Seth
            Last edited by Vincent_Vega; 03-14-2016, 03:58 AM.

            Comment


            • ProTee United
              ProTee United commented
              Editing a comment
              Let me know what it is exactly you see with these no reads. We need to know how the SkyTrak unit responds. What leds do you see going on/off and changing color (which color). What does the laser do, etc. Are you able to reproduce this problem?

          • #43
            Originally posted by ProTee United View Post
            Let me know what it is exactly you see with these no reads. We need to know how the SkyTrak unit responds. What leds do you see going on/off and changing color (which color). What does the laser do, etc. Are you able to reproduce this problem?
            Thanks for the response. I'll get some video tonight. Should be able to reproduce it no problem. The culprit always seemed to be pitches and chips with wedges. Only had 2 driver no reads and 2 full iron shots not read, which is perfectly reasonable in my opinion. It's the shorter wedges that was consistently bad. I'll report back.

            I'd like to add... I don't have any problems at all with holding greens or phantom shots. It's just the no reads that plague me.
            Last edited by Vincent_Vega; 03-14-2016, 01:38 PM.

            Comment


            • mthunt
              mthunt commented
              Editing a comment
              I have a friend come over with Volkey Nickel wedges. Shots between 60-80 yards do not always register on the GC2. Only that club that distance. I wonder if Skytrak has issues with the club on these.

          • #44
            Originally posted by mthunt View Post
            I have a friend come over with Volkey Nickel wedges. Shots between 60-80 yards do not always register on the GC2. Only that club that distance. I wonder if Skytrak has issues with the club on these.
            That's an interesting theory. Something worth testing further. One of my Vokey wedges is nickel and the other two are black. I'll see if there seems to be any difference in the two. I myself didn't have but a couple of wedge issues in an 18 hole round. But I make more crisp contact with my wedges than that of my friends. I feel like it's something to do with hitting behind the ball and creating somewhat of a "knuckle ball" effect. Maybe the Skytrak is expecting more spin and doesn't like it when the ball gets dropped kicked a tad. I have a Fiberbuilt hitting insert coming tomorrow, so I'm also interested to see if I get less no reads with it as opposed to my Country Club Elite. Should be less of a club bounce effect with it.

            Comment


            • Chughes82
              Chughes82 commented
              Editing a comment
              Vincent_Vega I'd really like to know how the Fiberbuilt performs vs the CCE. I'm contemplating the same change.

              And now, little man, I give the watch to you.

          • #45
            ProTee United

            Thanks for the update link, I installed it this past Friday night and played a couple of rounds with no phantom shots and held all the greens that I was supposed to, even backed up a couple of wedges. Played the first two rounds of Q school, and I have to say, this thing is great.

            I have noticed a couple of wedges that did not register, but they are contained to only when I hit it fat or bump into the ball, it seems that you do have to really catch it clean.

            Comment


            • ProTee United
              ProTee United commented
              Editing a comment
              We will investigate the non registering shots. Vincent_Vega reported the same.
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