GC2 GSX & ProTee Inteface Setup for TGC and ProTee 2.0

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  • Albanyfx
    Member
    • Jul 2017
    • 34

    #121
    Some how I got it to work once. I had input and output both connected. But when I restarted my computer, I can't get it to work again. Keep getting INPUT disconnected. I triple check all the settings, can't figure out why.

    Comment


    • p3eps
      p3eps commented
      Editing a comment
      I used to have this problem all the time until I got a USB extension cable and moved my Bluetooth dongle closer to the GC2.
      They're now about 2 feet apart, and I never have this issue anymore.
  • mthunt
    Ultimate Member
    • Aug 2014
    • 4746

    #122
    It's a Bluetooth issue. Try hitting a shot to get the GC2 running when not connected then connect again. It's that or your Bluetooth is too far. It needs to be really close with an extension. If it's far it'll also be slower.
    My Courses:
    World Par 3's by mthunt
    Toronto GC (L) mthunt
    Burlington G&CC by mthunt
    Weston G&CC by mthunt
    London Hunt Club L mthunt
    Park CC Lidar mthunt
    Sunningdale GC Robinson L
    Sunningdale GC Thompson L
    Muirfield Village (liDAR) First Ever Lidar course
    Country Club of Castle Pines (liDAR)
    The Sanctuary GC ProTee L
    The National GC L mthunt
    Mississaugua GC L mthunt
    Shaughnessy G&CC L mthunt
    Markland Woods CC mthunt
    Hidden Lake Old L mthunt
    Magna GC L mthunt
    Barrie CC L mthunt
    mthunt Range

    Comment

    • orangeman
      Senior Member
      • Sep 2016
      • 170

      #123
      go to your settings panel and check Bluetooth connections. the GC2 needs to say 'connected', not just paired. If you can't get it to connect, delete and re-pair. I have no idea why, but I wind up needing to do this every once in a while. Perhaps the connection get corrupted. In any case, it is a PIA, but it should work.

      Comment

      • Albanyfx
        Member
        • Jul 2017
        • 34

        #124
        This might be a really dumb question. How can I tell me the Gc2 is connected vs paired in window 7. When I look at the bottom right corner of window bar is said Bluetooth active.

        Comment


        • orangeman
          orangeman commented
          Editing a comment
          I'm on Win10. Don't recall where that is in 7.
      • Bloodredshadows
        Senior Member
        • Dec 2016
        • 225

        #125
        This golf sim lark is going to be the end of me.....
        please help!

        Im stuck on:
        5: Start up the ProTee Interface. Click on Settings. Set Use External Data to ON. Then Save, Close, Exit, and then restart the Interface.

        because when I click the slider to change "external data" to ON, I get a pop up window that's says:
        "This change takes effect only after saving the settings and restarting this Protee Golf Interface"

        In this window, my only option is to click continue, and once clicked, the slider remains greyed out to "off" no matter what I do.

        also, someone mentioned that the GC2 needed to be showing as connected rather than paired in the Bluetooth settings, but my GC2 just stays at paired.

        someone please help me I'm dying out here!

        Comment

        • andygg1986
          Super Member
          • Jan 2016
          • 627

          #126
          I have windows 10. When my GC2 is off, it will say "Paired" in the bluetooth connections because it has been paired in the past I assume. Once I go into GSX and connect, it changes to "Connected" in the bluetooth connections window.

          As far as your slider staying greyed out, you need to left click on the right half of the slider (where it is grey). If you click on the green part and try to drag it to the right, it will pop up the window about changes taking effect after saving, but it won't actually move the slider over.

          Comment

          • Bloodredshadows
            Senior Member
            • Dec 2016
            • 225

            #127
            Originally posted by andygg1986 View Post

            As far as your slider staying greyed out, you need to left click on the right half of the slider (where it is grey). If you click on the green part and try to drag it to the right, it will pop up the window about changes taking effect after saving, but it won't actually move the slider over.
            well, that was embarrassing!
            it was as simple as clicking on the tight half of the slider.
            i think I have everything working now.
            just need to fiddle with the settings a bit to make sure everything works smoothly and as it should.

            thanks folks!



            Comment

            • richdmb
              Senior Member
              • Aug 2014
              • 177

              #128
              i bought the TGC license and have GC2. i just got my gaming computer. how do i get access to all the software?

              Comment

              • mthunt
                Ultimate Member
                • Aug 2014
                • 4746

                #129
                Originally posted by richdmb View Post
                i bought the TGC license and have GC2. i just got my gaming computer. how do i get access to all the software?
                After you purchase you need to wait for Protee to send you the downloads. Follow the instructions here to a T. They are up to date. You need to wait for the downloads and licensees.
                My Courses:
                World Par 3's by mthunt
                Toronto GC (L) mthunt
                Burlington G&CC by mthunt
                Weston G&CC by mthunt
                London Hunt Club L mthunt
                Park CC Lidar mthunt
                Sunningdale GC Robinson L
                Sunningdale GC Thompson L
                Muirfield Village (liDAR) First Ever Lidar course
                Country Club of Castle Pines (liDAR)
                The Sanctuary GC ProTee L
                The National GC L mthunt
                Mississaugua GC L mthunt
                Shaughnessy G&CC L mthunt
                Markland Woods CC mthunt
                Hidden Lake Old L mthunt
                Magna GC L mthunt
                Barrie CC L mthunt
                mthunt Range

                Comment

                • richdmb
                  Senior Member
                  • Aug 2014
                  • 177

                  #130
                  need help!

                  i followed all the directions. TGC is set to on in the interface and GSX. use external data is set to on in the interface. status input and output are connected and i have the green dot in the right upper corner in GSX. bluetooth settings confirms GC2 is "connected" not just paired. i connected to server in TGC then started the game. shots will not launch. when i hit a shot, GC2 displays shot data, but that data is not received in the interface.

                  any suggestions?

                  i am eager to start playing!

                  thanks!

                  Comment

                  • Godfather
                    Super Member
                    • Dec 2015
                    • 516

                    #131
                    Originally posted by richdmb View Post
                    need help!

                    i followed all the directions. TGC is set to on in the interface and GSX. use external data is set to on in the interface. status input and output are connected and i have the green dot in the right upper corner in GSX. bluetooth settings confirms GC2 is "connected" not just paired. i connected to server in TGC then started the game. shots will not launch. when i hit a shot, GC2 displays shot data, but that data is not received in the interface.

                    any suggestions?

                    i am eager to start playing!

                    thanks!
                    I had similar issues after switching from SkyTrak. Even with all the license and machine ID stuff squared away, it still wouldn't work and ProTee remoted into my computer and fixed some security/license issue that was going on behind the scenes. I'd open a ticket with ProTee so they can remote in and get it fixed.

                    Comment

                    • captnkrusty
                      Member
                      • Sep 2016
                      • 66

                      #132
                      Originally posted by richdmb View Post
                      need help!

                      i followed all the directions. TGC is set to on in the interface and GSX. use external data is set to on in the interface. status input and output are connected and i have the green dot in the right upper corner in GSX. bluetooth settings confirms GC2 is "connected" not just paired. i connected to server in TGC then started the game. shots will not launch. when i hit a shot, GC2 displays shot data, but that data is not received in the interface.

                      any suggestions?

                      i am eager to start playing!

                      thanks!
                      Same thing is happening to me. I am waiting for protee to get back to me. Their customer support has been awesome so far, but unfortunately its the weekend and its pretty late where they are.

                      So, hopefully tomorrow we can get this squared away

                      Comment

                      • captnkrusty
                        Member
                        • Sep 2016
                        • 66

                        #133
                        Oops forgot tomorrow is Sunday. Hopefully Monday we can get it up and running

                        Comment

                        • Stingreye
                          Advanced Member
                          • Aug 2016
                          • 489

                          #134
                          Originally posted by richdmb View Post
                          need help!

                          i followed all the directions. TGC is set to on in the interface and GSX. use external data is set to on in the interface. status input and output are connected and i have the green dot in the right upper corner in GSX. bluetooth settings confirms GC2 is "connected" not just paired. i connected to server in TGC then started the game. shots will not launch. when i hit a shot, GC2 displays shot data, but that data is not received in the interface.

                          any suggestions?

                          i am eager to start playing!

                          thanks!
                          What version of the protee interface are you running. An older one had a no launch bug for gc2s. The the most recent one should have that fixed.

                          Comment

                          • captnkrusty
                            Member
                            • Sep 2016
                            • 66

                            #135
                            Protee's customer service is outstanding! My issue turned out to be a license issue. They sent me another license key and everything is up and running

                            Thank you to Protee and to everyone on the forum for all the info they have posted

                            I think I will post the steps I went through to switch from the Skytrak to the GC2 after i play a round

                            Comment

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