TGC 2019 on Skytrak

[Alphaseekr]

I find myself checking my email A LOT more than usual.😏 It's like staying awake to catch Santa but you might not sleep for days, or weeks (hopefully not weeks). Personally I'm glad skytrak is taking their time. It would be a lot worse if they released to early and had a lot of isues. I love my skytrak and will continue to wait to get that email.

I agree but also we have to realize Skytrak is redistributing and is the point of contact when things aren’t 100%. I once read a fortune cookie that said “patience is a virtue”. Lol.

It’s no big deal bc in the end Skytrak will do the right thing. They always have in the past in my opinion.

[Spudly]

Just finished the nomad course, not one missed shot, shorter lag time, awesome spin rates actually stopped a 5 iron from 195 out. Really nice upgrade a world of difference from the last version, I have not tried all the options yet but I am really impressed.

Nice job Protee!!

[Trickle007]

I received my upgraded 2019 yesterday. I downloaded and installed last night and received my new key this morning. Once key was updated Skytrak connected to TGC2019 with no issues. Just a note I did not touch anything from the old tgc I been reading people are uninstalling there key and software. I found there is no reason to do so. All I did was open my email from protee and followed their instructions was fairly easy process.

I was able to test 2019 briefly this morning. I played 2 holes at Augusta and everything was silky smooth. In a few hours I am really going to test it, 1 thing I did notice is the ball does not seem to launch as high as the original. Maybe it just the camera angles which I will play with tonight.

[Nasdaqsam]

Did you receive it from ST or ProTee? Just wondering is ST has started sending any out or not.

[Trickle007]

I received my email from protee

[Bryndom]

i just got the email also for a download link... downloaded it all, and nothing happened. no next steps to install etc. does it all do it automatically? does it erase the old TGC off? in saying that... i am genuinely useless with computers!

I just received my registration info from Protee. Are these the correct step, as I see the comments.

1) install protee golf interface from protee email (is this required for sky track)?
2) install tgc software from link in protee setup
3) launch software (old tgc for skytrak interface)
4) launch tgc 2019 and go to license screen to get machine id
5) launch protee tgc registration page
6) enter skytrak machine id, protee activation code from email and list simulator as skytrak

is that correct? Not sure if I use machine id from tgc software license screen or from skytrak tgc interface screen?

ive not received an email from skytrak/sky golf, just from tgc

[ProTee United]

SkyTrak users do not need 1).

[Bryndom]

Thanks Colin!

So is this accurate the new?

1) install protee golf interface from protee email (is this required for sky track)?
2) install tgc software from link in protee setup
3) launch software (old tgc for skytrak interface)
4) save machine id and click deactivate
5) relaunch skytrak for tgc to get new machine id
6) launch tgc 2019 and go to license screen
7) launch protee tgc registration page
8) enter skytrak machine id from step 5, protee activation code from email and list simulator as skytrak

If this is correct, then we wouldn’t use the generated machine id from tgc 2019 app but from skytrak tgc interface instead?

[colinjm18]

As protee said skytrak users don’t need to do step 1. And yes use the new generated machine id from the skytrak tgc interface to register.

[Gresh12]

ProTee United Are the Skytrak users that are getting Links from Protee all pre 2018 purchases? It’s now sounding like a couple 2018 purchasers have got links from Prote not from Sky Golf which is inconsistent with how it sounded before (it sounded like my upgrade was in Sky Golfs hands who appears to publicly still say that 2019 hasn’t even released).

I honestly don’t care about being a few days later than other people but the unknown is driving me nuts. I can’t tell if I was just a later batch (which is fine) or I’m at the mercy of whenever Sky Golf gets their act together. The former means it’s probably a few more days but the latter could be weeks based on what I recall reading for people waiting on other platforms previously.

[Bryndom]

ProTee United I followed the instructions above. After deactivating the account in the TGC Skytrak interface application, I closed it but when I tried to restart the app to get the new machine id (step 5), i got an error message that “the license is invalid or expired” and the app would not start.

Any guidance on what I should do now?

[ProTee United]

Contact support and send them a screenshot of the error message.

[frankiepap39]

i have the exact same problem... deactivated and now i cant use anything and cant install TGC2019... ive got to be doing something wrong!

[mikestuewe]

did folks get an email confirmation when they submitted the 2019 upgrade request form? I filled it out a couple months back and thought the form was odd that there was no email confirmation after. wondering now if I fumbled something in the submission since people are getting their codes.

[calebm1001]

The general consensus throughout each thread about this question is no. No confirmation emails sent to anyone.

[Miura Mario]

No for both..

[mikestuewe]

thank you guys for confirming

[Teddy Dunn]

I was really hoping to get something from skytrak by this weekend .... now I’m just hoping skytrak can get it together before The Masters.

[calebm1001]

I hate to be pessimistic, but in reality, with the way ST has been responding, essentially dumbfounded that TGC2019 was released last week, plus word from Seth that everyone is in California testing the newest ST updates, I going to think we will be lucky to have it before May.

[TCavil]

Agreed! The part I don’t get is if Skytrak isn’t coded to release the game, just allow Protee to do it. It’s apparent that Skytrak users have received updates directly from Protee and things work perfectly fine. Maybe I’m missing something. Just use the process that’s already in place that’s working!

[Miura Mario]

ProTee United Are the Skytrak users that are getting Links from Protee all pre 2018 purchases? It’s now sounding like a couple 2018 purchasers have got links from Prote not from Sky Golf which is inconsistent with how it sounded before (it sounded like my upgrade was in Sky Golfs hands who appears to publicly still say that 2019 hasn’t even released).

I honestly don’t care about being a few days later than other people but the unknown is driving me nuts. I can’t tell if I was just a later batch (which is fine) or I’m at the mercy of whenever Sky Golf gets their act together. The former means it’s probably a few more days but the latter could be weeks based on what I recall reading for people waiting on other platforms previously.

I'm waiting too.. it'll come when it comes...

[frankiepap39]

i have finally resolved all issues with TGC2019... let me say firstly, ProTee United and everyone involved there are amazing people. i am pretty damn useless when it comes to computers, other than basic stuff. i could not for the life of me figure out what all these numbers i needed, activation codes etc mean and how to get them. after continual conversation through email which they were very prompt in replying, they said to give them my teamviewer log in and they will do it from start to finish. and thats exactly what they did. TGC & TGC2019 all working perfectly. i honestly cant thank them enough and anyone who is having some issues with it and skytrak like i was should hit them up... they have amazing customer support!

[penrose]

they really do. Many companies now want you fill out a survey and they all want 5 out of 5 or 10 out of 10. To me 5 out of 5 or 10 out of 10 you have to do more than meet basic expectations. For instance..I recently went out to dinner and what I think is an upscale restaurant. Here are some prices for you to decide..wedge salad nine dollars. 6oz glass of reisling 10 dollars. My meal and my dates was 30 and 40 each. So when I filled out the survey and gave them 4 out of 5 on most and 3 out of 5 on one the owner called me, which I think is great, and asked me why such low marks. Most of the reviews are 5 out 5. I expressed I thought the marks where fair...the food and service was good but not outstanding. He asked how could it have been outstanding...caught a little off guard I said...well outstanding would be not have to wait for valet to drop car off...not have to wait 10 min in the cold for the valet to get my car. Outstanding would be not to have to ask for more bread but be asked or just bring it. Also, outstanding would be to have enough butter for the bread you brought without me asking for it. Outstanding would be not to be seated so close to people I have to be careful not to hit their chair when I get up.

He said to call him next time I go to the restaurant which I also think is good of him. Protee to me over the last 3 years (that is how long I have TGC) is 5 out of 5.

[Griffinto]

Seth must be on vacation or SkyTrak advised him not to respond to this forum. It's really odd that SkyTrak has not responded.

[Nasdaqsam]

The ST people were out testing their updated software last week it could be they had a long week and are catching up from being out.

[BSCampbell]

I received my email for the upgrade, but I am having to upgrade to a new computer for things to run properly (computer arriving tomorrow). Like frankiepap39, I am not too computer savvy beyond the basic stuff. How are the steps going to differ for me? Just load all of the old stuff onto the new computer like the original start up, then go the upgrade email for TGC2019 and follow those steps? Just trying to find the easiest way to get this going without taking 2 steps back to go 1 forward by screwing something up. Thanks for any advice in advance.

[Nasdaqsam]

Did you receive your email from SkyTrak or ProTee?

[ProTee United]

Nasdaqsam you will receive your upgrade from SkyTrak directly. Anyone who purchased TGC for SkyTrak AFTER 1/1/18 will receive his/her free upgrade details from SkyTrak directly when they release it (hopefully early next week when the communication/website/helpdesk is 100% ready to provide and support you).

The ones that we process directly are alpha users, pre-orders and upgrade requests from VERY active tour players (so not 1 or 2 events) and/or VERY active forum contributors using any hardware platform.

Most are sent out now, which was hard work. If you did not receive an email it means that you purchased before 1/1/18 and did not qualify as a VERY active tour player. Maybe you played the winter tour, but nothing in the spring or summer or you just played a couple of events.

If you purchased AFTER 1/1/18 - don't worry- you will receive an email from either ProTee or another manufacturer like SkyTrak or reseller like Par2Pro very soon...

Thank you!

[Nasdaqsam]

Thank you Protee. My question was more of was anyone receiving them yet. My bigger concern was/is ST has an update coming real soon also which I am looking forward to also just thinking how difficult it will be for them to handle two roll outs at once. Now knowing you guys are getting ahead of the curve it is comforting they may be able to do two at once or with in day since we can rely on your people to assist. Regards